Hitachi

JP1 Version 12 JP1/Performance Management User's Guide

16.2.2 Checking operating statuses

You can check the health check status of an agent by its icon in the agents tree of PFM - Web Console, as well as in the Event Monitor and Event History window. You can also view more detailed information about the health check status by using the reports generated by the health check agent. Because health check agent reports only show information from monitoring agents for which polling has completed, you cannot display reports before polling has taken place. For details on the content of each window, see the chapters that describe the windows in the manual JP1/Performance Management Reference.

Legend:

Y: Operating

I: Operating with reduced capacity

P: Not polled

C: Communication failed.

NS: The Agent Collector service does not support the health check function.

N: Inactive

n/a: Not applicable to determination of status

Organization of this subsection

(1) In PFM - Agent

(a) Events issued when monitoring the operating status of the host running PFM - Agent

The following table describes the events that can occur when monitoring the operating status of the host on which the PFM - Agent is running.

Status

Description

Running

The health check function can communicate with the host where the monitoring agent is running.

Host Not Available

The health check function cannot communicate with the host where the monitoring agent is running.

Suspended

Monitoring for the host where the monitoring agent is running is suspended.

You cannot check the status of the service when monitoring the operating status on a host level. When you want to see detailed information about the service, use the jpctool service list command.

(b) Events issued when monitoring the operating status of the PFM - Agent service

The following table describes the events that can occur when monitoring the operating status of the PFM - Agent service.

Table 16‒4: Events issued when monitoring the operating status of the PFM - Agent service

Status

Description

Running

The agent is fully functional and working normally

This status appears when the Agent Collector service and Agent Store service on the agent are both running.

If you have configured the health check function to also monitor the Action Handler service on the host, then this status appears when all three services are running.

Incomplete

The agent is only partially functional

This status appears in the following cases:

  • When the monitored agent allows the Action Handler service on the same host to be added as a monitoring target in the properties of the health check agent but the Action Handler service is not monitored, this status appears when the Agent Collector service is running and the Agent Store service is stopped#.

    If the Action Handler service is added as a monitored service, this status appears when the Agent Collector service is running but the Agent Store service or Action Handler service is stopped#.

  • The Agent Collector service on the agent is working in standalone mode

Not Supported

The agent does not support the status management function

This status appears when software that provides the status management function such as PFM - Base version 08-00 or later is installed on the host and the status management function is enabled, but the agent version is one that does not support the status management function, such as PFM - Agent 07-00.

If the status management function is disabled on the host, Unconfirmed appears as the status.

Stopped

The agent functionality is stopped

This status appears when the Agent Collector service on the agent is stopped#.

Unconfirmed

The status of the agent cannot be confirmed

This status appears when the health check function cannot communicate with the Status Server service on the host where the agent is located. This may be because the status management function is disabled, or PFM - Agent 07-00 is running alone.

Host Not Available

The host where the agent is located is stopped

This status appears when the health check function cannot communicate with the host where the agent is located.

Suspended

Monitoring for the agent is suspended
#

A service is judged to have stopped when it has any status other than Active or Busy. However, you can configure the health check function to consider a service stopped if the Busy status persists for longer than the period of time that you specify in the properties of the health check agent.

The following table describes the operating statuses of the host and monitoring agent services for each status other than Suspended status.

Table 16‒5: Health check status, host operating status and monitoring agent operating status

Status

Host where monitoring agent is running

Status Server

Agent Collector

Agent Store

or Action Handler

Running

Y

Y

Y

Y

Y

Y

Y

Y#

Incomplete

Y

Y

Y

N

Y

Y

Y#

n/a

Not Supported

Y

Y

NS

n/a

Stopped

Y

Y

N

n/a

Unconfirmed

Y

N

n/a

n/a

Host Not Available

N

n/a

n/a

n/a
#:

When running in standalone mode

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(2) In PFM-RM

(a) Events issued when monitoring the operating status of the host running PFM - RM

The following table describes the events that can occur when monitoring the operating status of the host on which PFM - RM is running.

Table 16‒6: Events issued when monitoring the operating status of the host running PFM - RM

Status

Description

Running

The health check function can communicate with the host where the monitoring agent is running.

Host Not Available

The health check function cannot communicate with the host where the monitoring agent is running.

Suspended

Monitoring for the host where the monitoring agent is running is suspended.

You cannot check the status of the service when monitoring the operating status on a host level. When you want to see detailed information about the service, use the jpctool service list command.

(b) Events issued when monitoring the operating status of the PFM - RM service

The following table describes the events that can occur when monitoring the operating status of the PFM - RM service.

Table 16‒7: Events issued when monitoring the operating status of the PFM - RM service

Status

Description

Running

The PFM - RM is fully functional and working normally

This status appears when the Remote Monitor Collector service and Remote Monitor Store service on the PFM - RM are both running.

If you have configured the health check function to also monitor the Action Handler service on the host, then this status appears when all three services are running.

Incomplete

The PFM - RM is only partially functional

This status appears in the following cases:

  • When the PFM - RM allows the Action Handler service on the same host to be added as a monitoring target in the properties of the health check agent but the Action Handler service is not monitored, this status appears when the Remote Monitor Collector service is running and the Remote Monitor Store service is stopped#.

    If the Action Handler service is added as a monitored service, this status appears when the Remote Monitor Collector service is running but the Remote Monitor Store service or Action Handler service is stopped#.

  • The Remote Monitor Collector service on the PFM - RM is working in standalone mode

Stopped

The PFM - RM functionality is stopped

This status appears when the Remote Monitor Collector service on the PFM - RM is stopped#.

Unconfirmed

The status of the PFM - RM cannot be confirmed

This status appears when the health check function cannot communicate with the Status Server service on the host where the PFM - RM is located. This may be because the status management function is disabled.

Host Not Available

The host where the PFM - RM is located is stopped

This status appears when the health check function cannot communicate with the host where the PFM - RM is located.

Suspended

Monitoring for the PFM - RM is suspended
#

A service is judged to have stopped when it has any status other than Active or Busy. However, you can configure the health check function to consider a service stopped if the Busy status persists for longer than the period of time that you specify in the properties of the health check agent.

The following table describes the operating statuses of the host and monitoring agent services for each status other than Suspended status.

Table 16‒8: Health check status, host operating status and monitoring agent operating status

Status

Host where monitoring agent is running

Status Server

Remote Monitor Collector

Remote Monitor Store or Action Handler

Running

Y

Y

Y

Y

Y

Y

Y

Y#

Incomplete

Y

Y

Y

N

Y

Y

Y#

n/a

Stopped

Y

Y

N

n/a

Unconfirmed

Y

N

n/a

n/a

Host Not Available

N

n/a

n/a

n/a
#:

When running in standalone mode

(c) Events issued when monitoring the operating status of the host monitored by PFM - RM

When the operating status of the PFM - RM monitoring host is monitored, different events are output depending on the monitoring level settings for the health check function.

The timing for the polling of the PFM - RM host by the health check agent is different from the timing for the polling of the monitored host by the PFM - RM host. If polling of the monitored host has not been performed yet, the operating status of the monitored host appears as Not Supported.

■ When the status management function is disabled

The following table describes the events that can occur when monitoring the operating status of the host monitored by PFM - RM.

Table 16‒9: Events when monitoring PFM - RM-monitored host operating status (when polling is disabled)

Status

Description

Not Supported

The PFM - RM monitoring host and the Status Service are operating normally.

Unconfirmed

Cannot communicate with the PFM - RM monitoring host or the Status Server service.

Suspended

Monitoring for the monitored host is suspended.

The following table describes the operating statuses of the monitored host and PFM - RM services for each status other than Suspended status.

Table 16‒10: Health check statuses and operating statuses of PFM - RM services and the monitored host

Status

PFM-RM host

Status Server

Remote Monitor Collector

Monitored host

Not Supported

Y

Y

n/a

n/a

Unconfirmed

N

n/a

n/a

n/a

Y

N

n/a

n/a

■ When the monitoring level is Host and polling is enabled

The following table describes the events that can occur when monitoring the operating status of the host monitored by PFM - RM.

Table 16‒11: Events when monitoring PFM - RM-monitored host operating status (when the monitoring level is Host and polling is enabled)

Status

Description

Running

The monitored host is fully functional and working normally

Not Supported

The monitored host has not been polled.

Unconfirmed

The status of the monitored host cannot be confirmed

This status appears in the following cases:

  • This status appears when the health check function cannot communicate with the PFM - RM monitoring host.

  • This status appears when the health check function cannot communicate with the Status Server service on the PFM - RM monitoring host. This may be because the status management function is disabled.

  • The Remote Monitor Collector service for the monitoring PFM - RM is not running.

  • Polling of the monitored host failed.

Host Not Available

The monitored host is stopped.

Suspended

Monitoring for the monitored host is suspended.

The following table describes the operating statuses of the monitored host and PFM - RM services for each status other than Suspended status.

Table 16‒12: Health check status, PFM - RM service status and monitored host operating status

Status

PFM-RM host

Status Server

Remote Monitor Collector

Monitored host

Not Supported

Y

Y

Y

P

Running

Y

Y

Y

Y

Unconfirmed

N

n/a

n/a

n/a

Y

N

n/a

n/a

Y

Y

N

n/a

Y

Y

Y

C

Host Not Available

Y

Y

Y

N

■ When the monitoring level is Service and polling is enabled

The following table describes the events that can occur when monitoring the operating status of the host monitored by PFM - RM.

Table 16‒13: Events when monitoring PFM - RM-monitored host operating status (when the monitoring level is Service and polling is enabled)

Status

Description

Running

The monitored host is fully functional and working normally

Incomplete

The monitoring PFM - RM service is only partially functional

This status appears in the following cases:

  • The Remote Monitor Collector service on the monitoring PFM - RM is in Incomplete status.

  • This status appears when the Remote Monitor Collector service on the monitoring PFM - RM is stopped#.

    If the Action Handler service is added as a monitored service, this status appears when the Remote Monitor Collector service is running but the Remote Monitor Store service or Action Handler service is stopped#.

Not Supported

The monitored host has not been polled.

Unconfirmed

The status of the monitored host cannot be confirmed

This status appears in the following cases:

  • This status appears when the health check function cannot communicate with the PFM - RM monitoring host.

  • This status appears when the health check function cannot communicate with the Status Server service on the PFM - RM monitoring host. This may be because the status management function is disabled.

  • The Remote Monitor Collector service for the monitoring PFM - RM is not running.

  • Polling of the monitored host failed.

Host Not Available

The monitored host is stopped.

Suspended

Monitoring for the monitored host is suspended.
#

A service is judged to have stopped when it has any status other than Active or Busy. However, you can configure the health check function to consider a service stopped if the Busy status persists for longer than the period of time that you specify in the properties of the health check agent.

The following table describes the operating statuses of the monitored host and PFM - RM services for each status other than Suspended status.

Table 16‒14: Health check status, PFM - RM service status and monitored host operating status

Status

PFM-RM host

Status Server

Remote Monitor Collector

Monitored host

Remote Monitor Store or Action Handler

Not Supported

Y

Y

Y or I

P

n/a

Running

Y

Y

Y

Y

Y or I

Incomplete

Y

Y

I

Y

n/a

Y

Y

Y

Y

N

Unconfirmed

N

n/a

n/a

n/a

n/a

Y

N

n/a

n/a

n/a

Y

Y

N

n/a

n/a

Y

Y

Y or I

C

n/a

Host Not Available

Y

Y

Y or I

N

n/a

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