5.2.1 Checking Item statuses from the system perspective

From the system perspective, you can check whether any problems have occurred within target systems managed by JP1/Service Support.

Only the following users can perform these operations:

• Process work board managers

• Users who have view permission for Items in the target process work board^#

• Users who belong to the work management role or process work board management role

#

If the option to set view permissions for individual Items is enabled for the target process work board, Items for which the user does not have view permission contribute to the totals in the Check status area of the main window (Item status). However, the list of target Items in the main window (Item status) only displays the Items for which the user is registered as a view permission owner.

To view the status of Items from the system perspective:

1. Click the Switch from the main screen button in the toolbar.

   The main window (Item status) appears. You can skip this step if your browser already shows the main window (Item status).

2. In the menu in the main window (Item status), click System perspective.

   The status of Items from the system perspective appears in the Check status area of the main window (Item status). You can skip this step if the Check status area already displays Item statuses from the system perspective.

   The following figure shows the main window (Item status) with Item statuses displayed from the system perspective in the Check status area.

   Figure 5‒3: Main window (Item status) with the system perspective selected (Check status area)

   The figure shows the default process names. Processes might have been given different names in customized environments.

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