4.6.4 Sending back Items
You can return an Item's status and person in charge to the state they were in before the status was transitioned. This is called sending back an Item.
The following users can perform the operations described in this section:
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Process work board managers
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Users who have edit permission for Items in the target process work board#
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Users who belong to the process work board management role
- #
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If the option to set view permissions for individual Items is enabled for the target process work board, the user can only work with Items for which he or she is an Item view permissions owner.
- Notes:
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Only Items whose status has transitioned can be sent back.
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Stored items cannot be sent back.
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The escalation target Item is a separate Item from the escalation source Item. For this reason, it is not possible to send back an escalation target Item and have it revert to the escalation source Item.
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- Organization of this subsection
(1) Sending back an Item
To send back an Item:
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In the list of Items in the main window (Item list), select the Item you want to send back.
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From the menu in the main window (Item list), choose Action, and then Edit item.
The Edit item window appears. Check the contents of the Item you want to send back.
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From the Edit Item window, choose Action, and then Send Back.
A dialog box appears, asking you to confirm whether you want to send back the item.
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Click OK.
The item will be sent back.
(2) Elements changed when an Item is sent back
When an Item is sent back, the following elements are changed:
|
No. |
Element |
Description |
|---|---|---|
|
1 |
Status |
Changed to its previous status. The status that is set depends on how the Item transitioned to its current status. For details, see the description about sending back Items in the JP1/Service Support Configuration and Administration Guide. |
|
2 |
Person in charge |
Changed to the person in charge of the previous status.# The person in charge that is set depends on how the Item transitioned to its current status. For details, see the description about sending back Items in the JP1/Service Support Configuration and Administration Guide. |
|
3 |
Other elements |
Changed to the edited contents at the time the Item was sent back. |
- #
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The person in charge (user or role) that was set when the Item was transitioned by editing its status.