3.8.5 Prohibiting escalation
The following describes how to prohibit users from escalating Items. Only users who belong to the process work board management role and process work board managers can perform these operations.
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Select the desired process work board in the main window (Item list), and from the Action menu, select Status management.
The Status management (process work board-specific) window appears.
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Clear the Use the settings common among processes. check box.
When you clear this check box, settings become available for statuses with the Use check box selected.
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Select the Disable escalation check box for the desired status, and from the menu, select Register.
The settings take effect, and you are returned to the main window (Item list).