Preface
This manual describes how to perform operations in the user interface of JP1/Service Support.
The following products are referred to collectively as JP1/Service Support in this manual.
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JP1/Service Support#
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JP1/Service Support Starter Edition
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Referred to as JP1/Service Support (Standard) in this manual.
- Change of the product name and integration
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The product name was changed as follows in JP1/Service Support 11-00.
Old name: JP1/Integrated Management - Service Support
New name: JP1/Service Support
JP1/Integrated Management - Service Support Advanced Edition was integrated into JP1/Service Support.
- Organization of this preface
■ Intended readers
This manual is intended for readers who intend to use the JP1/Service Support user interface to build or use a JP1/Service Support environment.
■ Organization of this manual
This manual is organized into the following chapters and appendixes:
- 1. Overview of JP1/Service Support
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This chapter provides an overview of JP1/Service Support.
- 2. Logging in and Logging Out of JP1/Service Support
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This chapter describes how to log in and out of JP1/Service Support.
- 3. Building a JP1/Service Support Environment
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This chapter describes how to build the JP1/Service Support environment from the user interface.
- 4. Displaying and Working With Items
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This chapter describes how to display and work with Items in the JP1/Service Support user interface.
- 5. Checking Item Statuses and Outputting Reports
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This chapter describes how to check the status of Items in the JP1/Service Support user interface, and how to output reports.
- 6. Messages
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This chapter describes the messages output in relation to on-screen operations in JP1/Service Support.
- A. Notes on using JP1/Service Support
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This appendix describes notes on using JP1/Service Support.
- B. Version Changes
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This appendix lists the changes in each version.
- C. Reference Material for This Manual
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This appendix provides reference material for this manual.
- D. Glossary
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This appendix explains the terminology used in this manual
■ Manual suite
The JP1/Service Support manual set contains the following manuals, including this one. Read the manual appropriate for the purpose.
- JP1 Version 12 IT Service Management: Getting Started (3021-3-D70(E))
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This manual is recommended reading for first-time users of JP1/Service Support. It describes how to install and set up JP1/Service Support, and describes the operations of JP1/Service Support based on use cases.
- JP1 Version 12 JP11/Service Support Configuration and Administration Guide (3021-3-D71(E))
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This manual is recommended reading for system administrators who manage and maintain JP1/Service Support. It provides an overview of JP1/Service Support, and describes its functionality, installation and setup, and how to use the product.
- JP1 Version 12 JP1/Service Support Operator's Guide (3021-3-D72(E))
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This manual is recommended reading for users who will be using the graphical interface JP1/Service Support to perform operations. It describes the operations you can perform from the windows and dialog boxes of JP1/Service Support.
The on-screen operations related to Items are described only in the JP1/Service Support Operator's Guide. On-screen operations that relate to building the JP1/Service Support environment are described in the JP1/Service Support Configuration and Administration Guide and the JP1/Service Support Operator's Guide.
![[Figure]](GRAPHICS/ZA000200.GIF)
■ Conventions: Fonts and symbols
The following table explains the text formatting conventions used in this manual:
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Text formatting |
Convention |
|---|---|
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Bold |
Bold characters indicate text in a window, other than the window title. Such text includes menus, menu options, buttons, radio box options, or explanatory labels. For example:
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Italic |
Italic characters indicate a placeholder for some actual text to be provided by the user or system. For example:
Italic characters are also used for emphasis. For example:
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Monospace |
Monospace characters indicate text that the user enters without change, or text (such as messages) output by the system. For example:
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The following table explains the symbols used in this manual:
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Symbol |
Convention |
|---|---|
|
| |
In syntax explanations, a vertical bar separates multiple items, and has the meaning of OR. For example: A|B|C means A, or B, or C. |
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{ } |
In syntax explanations, curly brackets indicate that only one of the enclosed items is to be selected. For example: {A|B|C} means only one of A, or B, or C. |
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[ ] |
In syntax explanations, square brackets indicate that the enclosed item or items are optional. For example: [A] means that you can specify A or nothing. [B|C] means that you can specify B, or C, or nothing. |
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... |
In coding, an ellipsis (...) indicates that one or more lines of coding have been omitted. In syntax explanations, an ellipsis indicates that the immediately preceding item can be repeated as many times as necessary. For example: A, B, B, ... means that, after you specify A, B, you can specify B as many times as necessary. |
■ Conventions: Installation Folders
In this manual, the paths of files whose location can be specified by the user are written in italics.
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Installation folder |
Convention |
|---|---|
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JP1-SS-path |
The folder where JP1/Service Support is installed. The default installation folder# is system-drive:\Program Files (x86)\Hitachi\JP1SS |
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system-drive |
The drive on which the operating system is installed |
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The folder where JP1/Service Support is installed by default.
■ Conventions: Meaning of "default" in this manual
The term default in this manual describes the initial state of JP1/Service Support after a new installation. The term default value of a key specified in a definition file does not mean this initial state.
■ Conventions: Version numbers
The version numbers of Hitachi program products are usually written as two sets of two digits each, separated by a hyphen. For example:
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Version 1.00 (or 1.0) is written as 01-00.
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Version 2.05 is written as 02-05.
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Version 2.50 (or 2.5) is written as 02-50.
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Version 12.25 is written as 12-25.
The version number might be shown on the spine of a manual as Ver. 2.00, but the same version number would be written in the program as 02-00.
■ Entering two-byte characters in the user interface
Characters entered in JP1/Service Support are converted to UTF-8 encoding. This means that two-byte characters are converted to three or four bytes. Take this into consideration when entering two-byte characters.
■ Linkage with JP1 products
Linkage with the following JP1 products is possible only in a Japanese environment:
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JP1/UCMDB