KNAB99049-E

An internal error occurred while the service was being stopped.

(S)

Stops processing.

(O)

In a cluster environment:

Check whether the node was switched to the machine that is performing installation. If the node was not switched, perform the following procedure:

1. Switch the node to the machine that will perform installation.

2. Use the service control manager to stop the JP1/Service Support - DB Server service on the Item management database server.

3. Perform installation.

For upgrading JP1/Service Support from version 8 to version 9 or later:

Perform a repair installation of JP1/Service Support version 8, and then upgrade JP1/Service Support to version 9 or later.

For repair installation of JP1/Service Support version 9 or later:

Create a file named recovery.bat in the following folder, and then perform a repair installation of JP1/Service Support version 9 or later:

JP1/SS-path\tools\setup\tmp

After the repair installation is performed, delete the recovery.bat file.