KNAB26144-E

This message appears if an attempt to upgrade the Web application failed.

(S)

Cancels command processing.

(O)

If the -vup option is specified:

Recover the environment to the status before the upgrade according to the procedure required if installation failed in 6.2.3 Backing up the environment, and then re-execute the command.

For a cluster environment, recover the environment to the status before the upgrade according to the procedure required if upgrading failed in 10.8 Version upgrade in a cluster environment, and then re-execute the command.

If the command fails again, use the data collection tool to collect data and then contact the system administrator.

If the -r option is specified:

Recover the environment as described below, and then re-execute the command.

• In a single configuration

1. Execute the jssunsetup.bat (performs unsetup of JP1/Service Support) command.

2. Execute the jsssetup.bat (sets up JP1/Service Support) command according to the size of the backup data created in advance on the Item management database.

3. Execute the jssdbrecovery.bat command (recovers the database) to recover the Item management database from the backup data created beforehand.

• In a cluster configuration:

1. Change the active server to the primary server.

2. Execute the jsshaunsetup.bat (performs unsetup of JP1/Service Support in a cluster environment) command.

3. Change the active server to the standby server.

4. Execute the jsshaunsetup.bat (performs unsetup of JP1/Service Support in a cluster environment) command.

5. Change the active server to the primary server.

6. Execute the jsshasetup.bat (sets up JP1/Service Support for a cluster environment) command with the -c online -s option specified according to the size of the backup data created in advance on the Item management database.

7. Change the active server to the primary server.

8. Execute the jsshasetup.bat (sets up JP1/Service Support for a cluster environment) command with the -c standby option specified.

9. Change the active server to the primary server.

10. Execute the jssdbrecovery.bat command (recovers the database) to recover the Item management database from the backup data created beforehand.

If the command fails again, use the data collection tool to collect data and then contact the system administrator.