KNAB26134-E

This message appears if execution of the internal command for backing up or recovering the database failed and restart of the database also failed.

(S)

Cancels command processing.

(O)

Check and, if necessary, correct the cause of the conditions described in the notes in the manual or the following conditions, and then execute the command:

• The file name or folder name is not specified by using the absolute path and full path.

• The backup file is specified on the network drive.

• A folder is specified for the backup file name.

• A UNC path is specified.

• The backup file name is not a full path consisting of 259 or less bytes.

• The backup file name in the folder does not contain 255 or less bytes.

• Multibyte characters or a character string that cannot be specified in the operating system is specified in the file name.

• The drive specified as the backup file output destination does not exist.

• A medium is not inserted into the drive specified as the backup file output destination.

• The drive specified as the backup file output destination cannot be used.

• The JP1/Service Support service was started during execution of the command.

• The JP1/Service Support - DB Server service was terminated during execution of the command.

• Another JP1/Service Support command was executed during execution of the command.

• An extension recovery was performed by using a file collected during an error backup. Alternatively, an error recovery was performed by using a file collected during an extension backup.

• An extension recovery was performed by specifying the size of the Item management database smaller than that specified for performing an extension backup.

If none of the above conditions exists, collect the data and then contact the system administrator.

If any of the above conditions exists during execution of an error recovery, correct the cause of the error, and restart the database. Then re-execute the command.

If any of the above conditions exists during execution of an extension recovery, perform the following procedure.

1. Restart the database.

2. Perform the error recovery by using the error backup file collected before the command was executed.

3. Correct the cause of the extension recovery failure, and then retry the extension recovery.

If restarting the database fails, use the data collection tool to collect data and contact the system administrator.