KNAB24002-E

An error occurred in the database of JP1/Service Support.

(S)

Cancels command processing.

(O)

If -713 is indicated in detailed-code:

The working space of the database is insufficient. If you want to use the jssitemhistory or jssitemlist command to output large volumes of Item information, filter the Item information by, for example, specifying the start and end dates, and then re-execute the command. For other cases, wait a while and then retry the operation. If the same error occurs again, contact the system administrator.

If -722 is indicated in detailed-code:

The log area in the database is insufficient. A large amount of Item information might have been registered in a batch by using the jssitemimport or jssitemimportEx command. Reduce the amount of registered Item information, and then re-execute the command. For other cases, contact the system administrator.

If -756 is indicated in detailed-code:

The capacity of the Item management database or Item storage database is insufficient. Execute the jssdbstatchk.bat command to check the usage of the Item management database and Item storage database.

If the capacity of the Item management database is insufficient, delete unnecessary data, change the size of the Item management database, or store Items as described below.

• When deleting unnecessary data:

1. Delete unnecessary data.

2. Execute the jssdelrec command to delete any data that is waiting to be deleted.

3. Execute the jssdbrorg.bat command to reorganize the free space of the Item management database.

• When changing the size of the Item management database:

1. Execute the jssdbbackup.bat command to back up the Item management database for extension

2. Execute the jssdbinit.bat command to increase the size of the Item management database.

3. Execute the jssdbrecovery.bat command to recover the data from the backup data created in step 1.

• To store Items:

1. Execute the jssitemstore command to store closed old Items in the Item storage database

2. Execute the jssdbrorg.bat command to reorganize the free space of the Item management database

If the capacity of the Item storage database is insufficient, expand the Item storage database or rotate the storage areas according to the predefined operation of the Item storage database. For details about the procedures, see 11.2.11 Rotating the storage locations in the Item storage database and 11.2.12 Expanding the Item storage database.

If -770 is indicated in detailed-code:

Too much processing is currently being attempted on the database. Wait a while and then retry the operation.

If -1703 is indicated in detailed-code:

Start of a new transaction is suppressed in the database. If a large amount of Item information was registered by using the jssitemimport or jssitemimportEx command, reduce the amount of registered Item information, wait a while, and then retry the operation. For other cases, contact the system administrator.

For other cases:

Check whether the jssdbbackup.bat, jssdbrecovery.bat, jssdbrorg.bat, jssdbreclaim.bat, or jssrefaclsetup command is being executed. If any of these commands is being executed, terminate it, and then retry the operation.

In addition, the machine itself might be heavily loaded. Wait a while and then retry the operation.

If the same error occurs again, contact the system administrator.