KNAB12001-E

An attempt to access the database failed.

(S)

Waits for a user operation.

(O)

If -756 is indicated in detailed-code:

The capacity of the Item management database is insufficient. Delete unnecessary data, change the size of the Item management database, or store Items as described below.

• When deleting unnecessary data:

1. Delete unnecessary data.

2. Execute the jssdelrec command to delete any data that is waiting to be deleted.

3. Execute the jssdbrorg.bat command to reorganize the free space of the Item management database.

• When changing the size of the Item management database:

1. Execute the jssdbbackup.bat command to back up the Item management database for extension.

2. Execute the jssdbinit.bat command to increase the size of the Item management database.

3. Execute the jssdbrecovery.bat command to recover the data from the backup data created in step 1.

• When storing Items:

1. Execute the jssitemstore command to store closed old Items in the Item storage database.

2. Execute the jssdbrorg.bat command to reorganize the free space of the Item management database.

If -205 is indicated in detailed-code:

JP1/Service Support might have been set up without the -vup option specified. In this case, re-execute the setup command with the -vup option specified.

If -204 is indicated in detailed-code:

The backup file collected in a previous- version environment might have been recovered in the latest-version environment. In such a case, perform the following procedure:

1. Uninstall the latest version.

2. Perform a new installation of the version of JP1/Service Support used when the backup file was created.

3. Set up JP1/Service Support.

4. Recover the backup file collected in the old version environment.

5. Perform an overwrite installation of the latest version.

6. Execute the setup command with the -vup option specified.

For other cases:

Check whether the jssdbbackup.bat, jssdbrecovery.bat, jssdbrorg.bat, jssdbreclaim.bat, or jssrefaclsetup command is being executed. If any of these commands is being executed, terminate it, and then retry the operation.

In addition, the machine itself might be heavily loaded. Wait a while and then retry the operation.

If the same error occurs again, contact the system administrator.