Hitachi

JP1 Version 12 JP1/Service Support Configuration and Administration Guide


KNAB11017-E

The user ID or password is incorrect.

The user ID or password is incorrect.

(S)

Waits for a user operation.

(O)

Specify a registered user ID or the correct password, and then retry the operation.

If this message appears after the correct user ID and password are entered, check the following and then log in again.

If the Item management database is used as an authentication server:
  • Confirm that the JP1/Service Support - DB Server service or JP1/Service Support - DB Cluster Service service (for a cluster operation) is running.

  • Check whether the jssdbbackup.bat, jssdbrecovery.bat, jssdbrorg.bat, and jssdbreclaim.bat commands were executed.

If the service is running as an authentication server:

Check the status of the connection-target LDAP server or the JP1/Base authentication server. If the connection destination is an LDAP server, make sure that the relevant user account is not locked.

If the same error occurs again when the relevant user account is not locked, collect necessary data, and contact the system administrator.

If this message appears when you open the JP1/Service Support window from a specific JP1 product, check the following and make corrections if necessary:

  • Revise the settings of the JP1 product to be linked with JP1/Service Support.

  • Revise the contents of the property file for JP1 product association setting.

  • Check the user ID specified for hptl_jp1_imss_information_search_userid in the property file for JP1 product association setting. Make sure that this user ID is registered in both the Item management database and the LDAP server.

  • If the LDAP server is used as an authentication server, check the password for the user ID specified for hptl_jp1_imss_information_search_userid in the property file for JP1 product association setting. Make sure that the same password is registered in both the Item management database and the LDAP server.

For details about the property file for JP1 product association setting, see Property file for JP1 product association setting (hptl_jp1_imss_jp1product_cooperation_setting.properties) in Chapter 13. Definition Files.

If this message appears when you log in to JP1/Service Support via JP1/IM - View, confirm that the user ID of the user who logged in to JP1/IM - View is registered in JP1/Service Support. If it is registered, confirm that the password of the user who logged in to JP1/IM - View matches the user password registered in JP1/Service Support.

If the same error occurs again after you have confirmed the above information, collect the data and contact the system administrator.