KNAN22406-E

Acquisition of the manageable profile list failed because of an internal error.

S:

Stops acquisition of the profile list.

O:

If the following detailed information is displayed, take the indicated corrective action.

• The product does not exist.

  In the IM Configuration Management window, make sure that JP1/Base is displayed in the product information for the host.

  If JP1/Base is not displayed, click Operation, and then Collect Host Information, and then retry the operation.

  If the target host is the local host, the agent configuration was not applied. Apply the agent configuration, and then retry the operation.

• Operations cannot be performed on the file.

  Check the following items, and then retry the operation.

  • Is there sufficient memory?

  • Does the file exist?

  • Has the file access permission been set correctly?

  • Has the file been opened (locked) by another application?

• The data that was acquired while connected to the host is invalid.

  Invalid data may have been received temporarily. Retry the operation.

  Also check the network configuration and status with the acquired host.

• A required service or process is not running.

  Make sure that all of the JP1/Base processes started normally.

• A request was executed in an invalid operating environment.

  It is possible that the IM configuration (system hierarchy) has been deleted.

  Click Operation, and then Verify IM Configuration to confirm that the current configuration is correct.

• The configuration file name is already in use by a log file trap.

  Make sure that the configuration file name for the running log file trap is not specified for the log file trap in the startup definition file.

If detailed information other than the above is output, use the data collection tool to collect data, and then contact a system administrator.