A.2 Collecting data
Collect data that is stored in the data folder, which was specified during the installation of CPA and CPA Option for AJS3.
You can use the following steps to collect data from the default data folder.
- Default data folder
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%ProgramData%\HITACHI\jp1\jp1_default\JP1CPA
(For example, when the system drive is C:, the path results in C:\ProgramData\HITACHI\jp1\jp1_default\JP1CPA.)
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Start Windows Explorer to open the data folder.
If the %ProgramData% folder does not appear, click View tab and select the Hidden items check box.
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Right-click the JP1CPA folder, and select Send to and then Compressed (zipped) folder.
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Now, a file named JP1CPA.zip is created in the same folder. Save the file so that the collected data can be used later.
If an error occurred during the installation or uninstallation, collect the following data (installation log files (CPA_Inst.log)):
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%WinDir%\Temp\HCDINST folder
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%WinDir%\Temp\jp1common\JP1CPA folder
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%WinDir%\Temp\JP1CPA folder
In addition, if you set up the Windows log-on function and an error occurs in the function, collect the following data (trace log (CpaCredentialProvider.log) of the Windows log-on function) as well:
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%WinDir%\Temp\JP1CPA folder
Next, follow the steps described below to obtain a list of processes, which will be used to confirm that there are no remaining unnecessary processes.
- To collect a list of processes:
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Open a command prompt with administrator privileges.
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Run the following command:
tasklist>file-path-to-output-destination-file-(file-name.txt)
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A file titled file-name.txt is created in the file path specified in step 2. Save it for later reference.
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