A.1 Steps of troubleshooting
Use the following steps to troubleshoot a problem with CPA operation:
- Clarify what occurred
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Clarify details about the following:
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The situation where the problem occurred
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Messages (if any)
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The product log and other logs
For details on the causes and solutions to each message, see the manual JP1/Client Process Automation Messages which is listed in Message. For what kind of log data CPA can generate, see the manual JP1/Client Process Automation Messages which is listed in Logging.
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- Collect data
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Collect data required to identify the cause of the problem. To collect appropriate data, see A.2 Collecting data.
- Investigate the problem
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Examine collected data to identify the cause and isolate the source and affected areas.