2.3.1 Prerequisite programs for linking mail systems

This subsection describes the programs and setup prerequisites for the mail system linkage function that uses Outlook in Windows.

Outlook is a prerequisite program for mail system linkage function, and must be installed on the same host as JP1/AJS3 - Manager or JP1/AJS3 - Agent.

Outlook conforms to the MAPI standard developed by Microsoft, and for this reason Outlook-based mail system linkage function is implemented using MAPI.

Organization of this subsection

(1) Mail systems that support linkage
(2) Example system configuration

(1) Mail systems that support linkage

On a Windows host, the mail system linkage function supports linkage with the following mail systems:

Exchange Server
SMTP/POP3

Set up the mail server software of your choice on the host where mail system linkage will operate. The software does not need to be installed on the same host as JP1/AJS3 - Manager or JP1/AJS3 - Agent. Exchange Online is not supported.

You can use the mail system linkage function from a service or from the desktop. You must select one or the other to use the mail system linkage function.

The following table shows the correspondence between supported mail systems and the mail system linkage function.

Table 2‒4: Supported mail systems and options of the mail system linkage function
Linked mail system	Mail system linkage function
Linked mail system	Desktop-based	Service-based
Exchange Server	Y	Y
SMTP/POP3^#	Y	N
Exchange Online	N	N

Legend:

Y: Linkage is supported.

N: Linkage is not supported.

#

Includes mail servers that support the SMTP/POP3 protocol (such as Lotus Notes Domino).

When you use the mail system linkage function from a service, the JP1/AJS3 Mail service must be running when you execute an email sending job or email reception monitoring job. When using the function from the desktop, the JP1/AJS3 email monitoring process must be running when you execute the job.

The option you select determines whether you need to log on to Windows to use the mail system linkage function. When you use the mail system linkage function with a service, you do not need to log on to Windows provided that the JP1/AJS3 Mail service is running. If you use the function on the desktop, you cannot start the JP1/AJS3 mail monitoring process without first logging on to Windows.

For details on how to specify whether mail linkage takes place from a service or the desktop, see 2.3.4 Setting up the environment for the mail system linkage. For details on how to start the JP1/AJS3 mail monitoring process or the JP1/AJS3 Mail service, see 2.3.6 Starting and ending the mail system linkage function.

Support for mail system linkage depends on the operating system. The software prerequisites also differ between operating systems. The following table describes the support for mail system linkage by operating system, and the prerequisite programs for the mail system linkage function in each environment. Office 365 is not supported.

Table 2‒5: Support and prerequisite programs for mail system linkage by operating system
OS	Prerequisite program
OS	Outlook 2019 (64-bit)	Outlook 2019 (32-bit)	Outlook 2016 (64-bit)	Outlook 2016 (32-bit)	Outlook 2013 (64-bit)	Outlook 2013 (32-bit)	Outlook 2010 (64-bit)	Outlook 2010 (32-bit)
Windows Server 2022 Windows Server 2019	N	Y	N	N	N	N	N	N
Windows Server 2016 Windows Server 2012 Windows Server 2012 R2	N	N	N	Y	N	Y	N	Y

Legend:

Y: Supports mail system linkage.

N: Does not support mail system linkage.

In the following operating systems, you can use the mail system linkage function by running Outlook 2019 (32-bit), Outlook 2016 (32-bit), Outlook 2013 (32-bit), or Outlook 2010 (32-bit) in a WOW64 environment:

Windows Server 2022
Windows Server 2019
Windows Server 2016
Windows Server 2012
Windows Server 2012 R2

The mail system linkage function cannot link to the Outlook 2019 (64-bit), Outlook 2016 (64-bit), Outlook 2013 (64-bit), or the Outlook 2010 (64-bit) in any operating system.

The versions of Outlook you can use with the mail system linkage function depends on the environment (Windows and JP1/AJS3 version) on the host that executes the email sending job or email reception monitoring job. When linking with a mail system, check which versions of Outlook are supported by reading the Release Notes provided with the version of JP1/AJS3 installed on the host that will execute the email sending job or email reception monitoring job.

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(2) Example system configuration

The following figure shows an example of a system configuration for linking with mail systems.

Figure 2‒10: Example of a system configuration for linking with mail systems

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