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JP1 Version 12 JP1/Automatic Job Management System 3 Troubleshooting


2.9.2 Troubleshooting problems related to the email sending job and email reception monitoring job that use Outlook

Organization of this subsection

(1) How to create a profile

In Windows, click the Mail icon in Control Panel. When a dialog box# for creating a profile for Outlook appears, specify the necessary settings.

#

The dialog box that is displayed differs depending on whether a profile has been created.

When a profile has been created:

The default-profile-name Properties dialog box appears.

On the Services page, click the Show Profiles button. The Mail dialog box appears. On the General page, click the Add button. You can start creating a profile.

When no profile has been created:

The Mail dialog box appears.

On the General page, click the Add button. You can start creating a profile.

Note that you cannot correctly create a profile in the Internet Accounts dialog box. For details, see (2) A profile cannot be created correctly below.

In addition, when you create a profile, specify a unique profile name. For details, see 2.3.4 Setting up the environment for the mail system linkage in the JP1/Automatic Job Management System 3 Linkage Guide.

(2) A profile cannot be created correctly

The profile might have been created in the Internet Accounts dialog box. Therefore, make sure that the 32-bit version of Outlook 2019, the 32-bit version of Outlook 2016, the 32-bit version of Outlook 2013, or the 32-bit version of Outlook 2010, is installed.

(3) Email sending and email reception monitoring jobs do not operate as intended

Mail system linkage operates on the premise that Outlook can independently send and receive emails in the system. If email sending and email reception monitoring jobs do not operate as intended, first use the procedure below to check whether emails can be sent and received normally.

Note that when operation profiles have been created or changed, mail system linkage might be disabled if Outlook starts without using the new profiles.

  1. Make sure that Outlook can start.

  2. Make sure the Outlook email program is set as the default email program for the system.

    For details about how to specify this setting, see Help in Outlook.

    If email sending and email reception monitoring jobs are executed without the Outlook email program set as the default program, Outlook opens a dialog box that displays the message Please run Microsoft Outlook and set it as the default mail client. Email sending and email reception monitoring are disabled.

  3. Make sure that Outlook can send and receive emails normally.

    Without starting JP1/AJS3, check whether Outlook can independently send and receive emails normally. To do so, adjust the following items to match the mail system linkage that will be used with JP1/AJS3:

    • Machine

    • Profile

    • Destination for emails to be sent

    • Sender, subject, and text of emails to be received

    • Account used to log on to the mail system from Outlook

    Even if you plan to execute only email sending jobs or only email reception monitoring jobs, make sure that both email sending and email reception for operate normally, as described above.

    If Outlook is used offline, open the File menu of Outlook and switch the Outlook mode from offline to online. When in offline mode, Outlook is not connected to any mail server.

  4. Make sure that neither of the following types of dialog boxes requesting a response appears when Outlook starts, sends an email, or receives an email:

    • A dialog box that prompts you to enter the server name, user name, and password

    • A dialog box that prompts you to perform an operation, such as clicking a button, after which Outlook waits for you to perform the operation

    Automatic operations that use mail system linkage are disabled in environments where either type of dialog box appears. If either type of dialog box appears, correct the profile so that it does not appear.

If you have determined that Outlook operation is normal, check the following and take appropriate action:

(4) Mail sending job and mail reception monitoring job ends abnormally

If an error message is followed by a mail system error code in the format MAPI CODE=xxxxxxxx, find the cause of the error in the following table and take appropriate action.

Table 2‒16: Mail system error codes and their meaning

MAPI code

Meaning

8004010D

Disk space is insufficient.

8004010E

Resources are insufficient.

80040111

Logon failed.

80040115

A network failure occurred.

80040116

A disk I/O error occurred.

80040124

The mail account is invalid.

8004010F

The destination address does not exist.

80040607

The destination address does not exist.

80040700

The destination address is ambiguous.

(5) A sent email is not placed in the Sent Items tray (it remains in the Outbox tray), or an email that is supposed to have arrived on the mail server is not placed in the Inbox tray

An email sending job executes the processing up to the point where new emails are sent to the Outbox of Outlook. The processing for sending emails from the Outbox of Outlook to the mail server, however, is executed by Outlook. Therefore, if emails remain in the Outbox of Outlook, see (3) Email sending and email reception monitoring jobs do not operate as intended, and check whether Outlook can independently send and receive emails.

If Outlook cannot normally send or receive emails independently, check and correct the profile settings and the connection to the mail server.

(6) If "Y" is specified for the environment setting parameter "ImmediateSendRecv", or when the environment setting parameter "ImmediateSendRecv" is not specified,a Send mail job takes a long time before ending successfully

Check whether emails are accumulated in the Outlook outbox.

If emails are accumulated in the outbox, either eliminate the cause of the problem and send the emails, or delete the accumulated emails so that they no longer remain in the outbox.

(7) Troubleshooting of any other problem

Check the following: