2.9.1 Troubleshooting problems related to email sending jobs that do not use Outlook
- Organization of this subsection
(1) How to create a profile
To create a profile, execute the jpomailprof command with the -add option specified.
For details about how to create a profile, see 2.2.2(2) Creating profiles in the JP1/Automatic Job Management System 3 Linkage Guide. For details about the jpomailprof command, see jpomailprof (Windows only) in 3. Commands Used for Normal Operations in the manual JP1/Automatic Job Management System 3 Command Reference.
(2) Communication with the SMTP server fails
In the Execution Result Details dialog box of JP1/AJS3 - View, check whether any messages from KAVT3828-E to KAVT3833-E were output. If any were output, the profile settings might be wrong. Review the profile according to the instructions provided in the message.
(3) The email sending job ends abnormally
Check the following and take appropriate action.
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In the Execution Result Details dialog box of JP1/AJS3 - View, check whether the KAVT3825-E message was output. If it was output, access to the profile might have failed. Review the access permissions for the execution user according to the instructions provided in the message.
(4) An email cannot be sent or received while the email sending job is running
Check the following and take appropriate action.
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Make sure that the following two profiles have the same name. Note that the profile names are case sensitive and that single-byte characters and multi-byte characters are distinguished.
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Profile that was actually created
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Profile specified in the email sending job
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Make sure that the mail server you are trying to connect to is running.
(5) The email sending job ended normally, but the email has not arrived
If the email sending job has ended normally, the email has been sent to the SMTP server. Check the following:
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Use JP1/AJS3 - View to check whether the correct email destination is specified in the definition of the job. If the email destination is not correct, correct the definition of the email sending job.
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Check the SMTP server log to see if the email was sent correctly. If the email was sent correctly, an error has occurred on either the communication path or the receiving-side host. Take appropriate action.
(6) The email sending job is forcibly terminated, but the telsmail.exe process still remains
If the email sending job is forcibly terminated, the telsmail.exe process might have been disconnected from JP1/AJS3, but might still remain for a certain time until the processing being performed is completed.
Check the following and take appropriate action.
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After forcibly terminating the email sending job, use the task manager or task list to check whether the telsmail.exe process remains. If the process remains, terminate it manually.