Hitachi

JP1 Version 12 JP1/Automatic Operation Messages


KAPM04087-E

Failed to establish encrypted communication with the primary server.

[Action]

Failed to establish encrypted communication with the primary server.

Perform the following steps:

1. Make sure the host name and the port number are specified correctly.

2. On the secondary server, check the following settings:

- Make sure the certificate that is needed to trust HBase 64 Storage Mgmt Web Service of primary server has been successfully imported to the Hitachi Command Suite Common Component truststore (jssecacerts).

- Make sure the specified host name matches the common name of the server certificate of the primary server.

3. On the primary server, check the following settings:

- Make sure a host name (not an IP address) is specified for the ServerName directive in the user_httpsd.conf file.

- Make sure the host name specified for the ServerName directive in the user_httpsd.conf file is the same as the common name of the SSL certificate specified for the SSLCertificateFile directive.

4. If the problem persists, contact the customer support center, who might ask you to collect troubleshooting information.