4. Analyzing problems with an application as the starting point

If a problem occurs in an IT base system that contains applications, by linking JP1/OA with other JP1 products you can analyze the problem from various perspectives such as the time period when the event occurred or the relatedness of the system.

Organization of this chapter

• 4.1 Workflow for recognizing and resolving problems by using applications as a starting point

• 4.2 Recognizing a problem from a JP1/IM event notification

• 4.3 Analyzing events to identify the configuration element that has a problem

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