5.2.3 Troubleshooting Trace Viewer problems
Table 5-3 describes the problems you may encounter when using Trace Viewer and the actions you should take.
|
Problem |
Cause |
Action |
|---|---|---|
|
When connection is established with another computer from Trace Viewer, the message Trace Viewer server is not running or is not responding is displayed. |
JP1/Script is not installed on the connection target computer. |
Install JP1/Script on the connection target computer, and then restart Windows. |
|
The JP1/Script service has not started on the connection target computer. |
Start the JP1/Script service on the connection target computer. |
|
|
A logical host name (logical IP address) was specified as the connection target computer, but failover occurred at the logical host. |
Specify a physical host name (physical IP address), not a logical host name (logical IP address), as the connection target computer. |
|
|
If you specify a logical host name as the connection target computer, register JP1/Script into the cluster. |