Preface
This manual describes the functions and operation of JP1/Service Level Management - Manager and JP1/Service Level Management - User Response.
JP1/Service Level Management - Manager and JP1/Service Level Management - User Response are used to monitor the status of services in order to maintain a desired level of service.
In this manual, the combination of JP1/Service Level Management - Manager and JP1/Service Level Management - User Response is abbreviated as SLM.
- Organization of this preface
■ Intended readers
This manual is intended for members of a monitoring staff who use SLM to monitor the status of service levels, as well as for system operators (system administrators) who deploy and troubleshoot SLM.
Readers of this manual must have:
- Monitoring staff:
A basic knowledge of the operating system
- System operators (system administrators):
A basic knowledge of the applicable operating system
A basic knowledge of networking
A basic knowledge of JP1/Base
■ Conventions: Fonts and symbols
The following table explains the text formatting conventions used in this manual:
Text formatting |
Convention |
---|---|
Bold |
Bold characters indicate text in a window, other than the window title. Such text includes menus, menu options, buttons, radio box options, or explanatory labels. For example:
|
Italic |
Italic characters indicate a placeholder for some actual text to be provided by the user or system. For example:
Italic characters are also used for emphasis. For example:
|
Monospace |
Monospace characters indicate text that the user enters without change, or text (such as messages) output by the system. For example:
|
The following table explains the symbols used in this manual:
Symbol |
Convention |
---|---|
| |
In syntax explanations, a vertical bar separates multiple items, and has the meaning of OR. For example: A|B|C means A, or B, or C. |
{ } |
In syntax explanations, curly brackets indicate that only one of the enclosed items is to be selected. For example: {A|B|C} means only one of A, or B, or C. |
[ ] |
In syntax explanations, square brackets indicate that the enclosed item or items are optional. For example: [A] means that you can specify A or nothing. [B|C] means that you can specify B, or C, or nothing. |
... |
In coding, an ellipsis (...) indicates that one or more lines of coding have been omitted. In syntax explanations, an ellipsis indicates that the immediately preceding item can be repeated as many times as necessary. For example: A, B, B, ... means that, after you specify A, B, you can specify B as many times as necessary. |
< > |
Angle brackets indicate items that might be displayed more than once. For example: monitoring-item-name<monitoring-item-name ...> This means that following monitoring-item-name, a single-byte space () and monitoring-item-name might be displayed repeatedly. |
■ Conventions: SLM installation folder
This manual uses the following conventions to indicate the SLM product installation folder:
Product name |
Convention used to indicate the installation folder |
Default installation folder# |
---|---|---|
IT Service Level Management - Manager |
SLM-Manager-installation-folder |
system-drive:\Program Files\HITACHI\JP1ITSLM |
IT Service Level Management - User Response |
SLM-UR-installation-folder |
- #
The default installation folder is the folder into which the SLM products are installed when no other folder is specified. Note also that the system-drive:\Program Files portion is determined by a value set in an OS environment variable at the time of installation, so it might be different in your environment.
■ Conventions: KB, MB, GB, TB, PB, and EB
This manual uses the following conventions:
-
1 KB (kilobyte) is 1,024 bytes.
-
1 MB (megabyte) is 1,0242 bytes.
-
1 GB (gigabyte) is 1,0243 bytes.
-
1 TB (terabyte) is 1,0244 bytes.
-
1 PB (petabyte) is 1,0245 bytes.
-
1 EB (exabyte) is 1,0246 bytes.