Hitachi

JP1 Version 11 Performance Management: Getting Started (Service Level Management)

6.2.1 Checking the timing of an event causing an error or warning

Use the Home window, Real-time Monitor window, and Troubleshoot window to check when the event that caused an error or warning occurred. The monitoring staff performs this operation.

If you want to check the overall status of the service group, you identify the target monitored service, and then use the Home window to investigate the cause of the event. If you are focusing in on a specific monitored service and want to investigate the cause of an event that occurred in that monitored service, use the Real-time Monitor window.

Organization of this subsection

(1) Before you start

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(2) Procedure

The following shows the Home window and the Troubleshoot window:

To check the timing of an event causing an error or warning:

  1. If the Home window is not displayed, click the Home button.

    The Current service group status summary, Caution service, and Events in the last 7 days areas are displayed.

    If you need to determine the monitored service to be investigated from the event issuance status, go to step 2.

    If you know which monitored service is to be investigated, go to step 3.

  2. In the Home window, from the Events in the last 7 days area, select an error or warning that you want to check, then click the Details column of the corresponding line.

    For the selected error or warning, the Performance chart tab on the Troubleshoot window is displayed. Note that the Performance chart tab is displayed only when an event related to service performance is selected.

  3. In the Troubleshoot window, in the Event and Performance chart tabs area, check the performance chart displayed on the Performance chart tab to determine the timing of the event that caused the error or warning.

    Check the performance chart and look for the time period in which the average value for service performance started to veer significantly from the baseline. On a performance chart, a colored band indicates a timeframe during which a significant change in service performance occurred. The timeframe indicated by the colored band might be when the event causing the error or warning occurred.

    You can also determine the timing of the event causing the error by selecting a node state display from the Node state display pull-down menu. If Event is selected from the Node state display pull-down menu, an icon indicating the event is displayed above the time the event occurred. This is useful for determining the base for troubleshooting because the status at the time the event occurred is displayed. If Monitor item state is selected from the Node state display pull-down menu, a band indicating the current events is displayed on the chart. You can check the transition of events by following the displayed band.

    You can change the item displayed in the performance chart. Click a display item to display the Select Items to Display dialog box, and then select the items that you want to display.

  4. Click [Figure] to display configuration information.

    Configuration information helps you identify the monitoring item of the monitored service that resulted in the error.

You can also check in the performance chart past service performance. For details about how to check past service performance, see 6.3.1 Checking the past performance of monitored services.

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