6.3.1 Checking the past performance of monitored services

(1) Before you start

• Log in to SLM - Manager.

  For details about how to log in, see 3.2.1 Logging in to SLM - Manager.

• Verify that monitoring has started.

  For details about how to start monitoring, see 5.3.1 Starting monitoring.

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(2) Procedure

• Troubleshoot window

  

• Troubleshoot window (with the configuration information displayed)

  

To check past data:

1. Click the Troubleshoot button.

   The Event and Performance chart tabs area is displayed with the Event tab selected.

2. In the Event and Performance chart tabs area, click the Performance chart tab.

   Performance charts of monitored targets of the selected monitored service are displayed in the Event and Performance chart tabs area.

3. Use the performance charts to check past service performance.

   Check the performance charts and look for a time period during which the average value for service performance started to veer significantly from the baseline. On a performance chart, a colored band indicates a timeframe during which a significant change in service performance occurred. The timeframe indicated by the colored band might be when the event causing the error or warning occurred.

4. Click to display configuration information and add to the performance charts any monitoring item that you want to check.

   Display the configuration information and select a desired monitoring item. The performance chart for the selected monitoring item is displayed. Check the performance charts as needed.

You can use the displayed past service performance for troubleshooting purposes.

You can display the Troubleshoot window also from the Real-time Monitor window. To do this, select the monitored target of the monitored service in the Services area of the Real-time Monitor window, and then click the Performance chart tab.

In the Event and Performance chart tabs area, clicking the Troubleshoot button displays the Troubleshoot window.

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