11.10.1 Errors during linkage to JP1/IT
This subsection describes the errors that might occur during linkage to JP1/IM. It also explains principal causes of those errors and what actions to take.
- Organization of this subsection
(1) An event is registered in JP1/IM - Manager, but error information is not imported to Asset Console
The settings for the automated action function in JP1/IM - Manager are incorrect. Specify the correct settings. For details about how to specify the settings, see 6.1.1 Setting automatic action by JP1/IM - Manager.
(2) Handling for the error information acquired from JP1/IM is completed, but the information in JP1/IM is not updated
The following are the possible causes:
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The JP1 event for handling completion was not issued.
In the settings for the automated action that reports completion of error handling, make sure that 00005581 is specified for Event ID.
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The event was not forwarded from JP1/Base to JP1/IM when they are running on different servers.
Set to forward events. For details about how to specify the settings, see the JP1/Base User's Guide.
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The automated action settings in JP1/IM - Manager are incorrect.
Specify the correct settings. For details about how to specify the settings, see 6.1.1 Setting automatic action by JP1/IM - Manager.
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JP1/Base has not been installed on the asset management server, or installation of JP1/Base failed.
Check whether JP1/Base has been correctly installed.