A.6 Obtaining information from the support service
If you have a contract with the support service, you can obtain information about update programs from the support service to update the information within JP1/IT Desktop Management 2.
- Organization of this subsection
(1) Automatically obtaining information from the support service
A management server regularly (once a day by default) checks whether information about update programs has been updated. The following figure describes the workflow from acquisition of update program information to the update of the security policy after the update program information has been updated.
- Important note
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To automatically obtain update information from the support service, the following conditions must be met:
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You have a contract with the support service.
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A management server can connect to the Internet.
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(2) Updating information from the support service offline
If a management server cannot connect to the Internet, an administrator connects to the support service by using a computer that can be externally connected, and then downloads information from the support service. Registering the downloaded information on the management server updates the information of the management server. Check the support service site regularly, and if there is any new information available, perform an offline update.
There are two ways of updated information from the support service offline.
- Updating offline from the operation window
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Perform an update from the operation menu of one of the following: the Update List view in the Security module, the Managed Software List view in the Assets module, or the Software List view in the Device module.
- Updating offline by executing a command
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Execute the updatesupportinfo command to update. For details, see 17.19 updatesupportinfo (uploading support service information).
(3) Information obtainable from the support service
The following table describes the information you can obtain from the support service.
Obtainable information |
Description |
|
---|---|---|
Update program information |
Update program name |
The name of an update program |
Security information number |
The security information number of an update program |
|
Security severity |
The importance of an update program. It is either "Critical" or "Important". |
|
Update type |
The type of an update program |
|
URL |
A URL of Microsoft Japan. You can find details about update programs here. |
|
Description |
A description of an update program |
|
Release date |
The date on which an update program was released |
|
Target product |
Names of products affected by the update program |
|
Service pack |
An OS service pack selected in Support OS |
|
Target type |
Target products, versions, and service packs |
|
Execution file download URL |
The URL from which the update program is downloaded |