7.1 Procedure for replacing a management server

Replacement of a management server means to use a computer on which JP1/IT Desktop Management 2 - Manager is not installed as the new management server.

Important note: The version information of JP1/IT Desktop Management 2 - Manager that will be installed on the new computer and the version information of the product on the old computer must match.

Important note: You cannot upgrade JP1/IT Desktop Management 2 - Manager while replacing a management server. Accordingly, install the upgrade before or after replacement.

Important note

On a computer running Windows Server 2012, do not specify the following folders during setup:

Folders under system-drive:\program files\WindowsApps
Folders in storage areas created by virtual provisioning

The procedure here describes how to replace a management server. You replace the server by installing JP1/IT Desktop Management 2 - Manager on the new computer and then migrating data from the old computer.

To replace a management server:

Stop the JP1/IT Desktop Management 2 services.

After backing up the database, stop the services so that new operation log data reported from the agent will not be saved.

From the Windows Start menu, select Administrative Tools and then Services. In the dialog box that opens, right-click a service name, and then select Stop to stop the service. Stop the following services:
- JP1_ITDM2_Agent Control
- JP1_ITDM2_Service
- JP1_ITDM2_Web Container
Back up the database.

On the old computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, Tools, and then Database Manager. Start Database Manager for JP1/IT Desktop Management 2 - Manager, and back up the database. Leave at least 20 gigabytes of free space on the drive containing the backup folder.
Save the backup of the operation log data.

If you have configured the system to retain operation log data, back up the backup data stored in Operation log backup folder specified during setup.

To find out whether the system is configured to retain operation log data, from the Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, Tools, and then Setup to start JP1/IT Desktop Management 2 - Manager setup. In the Settings for Operation Logs view, check whether Store the operation logs is selected.This function is enabled if the check box is selected.
Store the backup of the operation log data on the new computer.

If you saved a backup of the operation log data in step 3, before installation, save it in the folder you plan to specify as the operations log backup folder on the new computer. Do not store any data other than the operation log data you backed up in this folder.
Disconnect the old computer from the network.
On the new computer, install JP1/IT Desktop Management 2 - Manager.
Perform setup for JP1/IT Desktop Management 2 - Manager.

On the new computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, Tools, and then Setup to start setup for JP1/IT Desktop Management 2 - Manager, and then perform setup.

If you have enabled the storage of operation log data, in the Automatic Backup Settings for Operation Logs view, specify the folder in which you stored the backup data in step 4.
Restore the database you backed up in step 2.

On the old computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management 2 - Manager, Tools, and then Database Manager. Start Database Manager for JP1/IT Desktop Management 2 - Manager, and restore the database.
Register the license.

In the Login window of JP1/IT Desktop Management 2 - Manager that you installed on the new computer, click the License button. In the dialog box that opens, click the Register License button to register the license.
Change the connection destination of the agent.

Log in to JP1/IT Desktop Management 2 - Manager that you installed on the new computer. In agent setup, select Basic Settings and then Management Server to set the IP address or the host name of the new computer.

Note that this procedure is required only when the IP address or host name of the management server is not the same before and after replacement.
Make sure that the system operates correctly.

In the JP1/IT Desktop Management 2 - Manager that you installed on the new computer, confirm that the agent is connected to the management server. To do so, in the Device List of the Device module, make sure that the value in the Last Alive Confirmation Date/Time column has been updated.

The Last Alive Confirmation Date/Time column is hidden by default. To show it, right-click any of the columns displayed in the Device List view, select Select Columns, and then select Last Alive Confirmation Date/Time in the dialog box that appears. If Last Alive Confirmation Date/Time has not been updated, from the Windows Start menu of the user's computer, select All Programs, JP1_IT Desktop Management 2 - Agent, Administrator Tool, and then Setup. Next, start setup for the agent, and make sure that the management server on the new computer is set as the connection destination.
On the old computer, uninstall JP1/IT Desktop Management 2 - Manager.

Replacement of the management server is complete.

Tip: If necessary, delete the backup data on the new computer after replacement.

Tip: You can check whether the agent is connected to the management server after replacement in the Device List view of the Device module. If Last Alive Confirmation Date/Time has been updated, the agent is connected. If the agent is not connected, make sure that the connection destination was set correctly during agent setup on the user's computer.

Cautions applying to the replacement procedure

Important note: If the IP address of the new computer is no longer the same as that of the old computer, and you want to change the connection destination of the agent, you need a network configuration in which the new management server and the agent can directly access each other. A network in which direct access is possible means a network in which a host name or an IP address is used for access, and in which the server and the agent can communicate with each other directly via ICMP. In addition, you must be able to pass the TCP protocol port that is used by the management server and the agent.

Important note

If you want the management server to inherit the system configuration on the old computer, the IP address of the managed device must match before and after replacement.

For example, if the IP address of the managed computer changes due to a change in the installation location during management server replacement, that computer is not connected to the new management server. If this happens, create an installation set on the new management server to reinstall the agent on the computer. This action connects the computer to the management server.

Important note: Manage the database backup on the old computer by using a user ID and password to prevent access by personnel other than the administrator. If an unintended user obtains the backup improperly and then restores it, that user can use the managed devices from the user's management server just as you protect the management server.

Important note

If you want to manage devices that were managed on the old management server on the new management server, restore the database you backed up on the old computer on the new computer. If the database is not restored, the agent installed on the managed devices will not be able to connect to the new management server.

If you want to manage new devices on the new management server, you do not need to back up and restore the database. In this case, however, if you want to manage the same devices that were managed before replacement, take either of the following actions after replacement:

For computers on which an agent is installed: Use the installation set you created on the management server after replacement to reinstall the agent.
For agentless devices: Run discovery to include the devices as managed devices.

Important note

If you connect the old management server to a network without uninstalling JP1/IT Desktop Management 2 - Manager, the agent on the new management server cannot be managed correctly.

This is because both of the servers can connect to the agent, and the agent might enter a state that the administrator did not intend because the management servers have given different instructions. In addition, information reported from the agent by connecting to the old management server is not reported to the new management server. As a result, there might be differences in the information managed by the two servers.

Related Topics:

To Page Top