1.2.2 Procedure for installing JP1/IT Desktop Management 2 - Manager

To install JP1/IT Desktop Management 2 - Manager, you must log on to the OS as a user with administrator permissions.

Important note

If you install the product on a Windows computer that supports User Account Control (UAC), a dialog box requesting elevation of the user permission level might appear. If this dialog box appears, agree to the request.

Important note

Do not shut down the OS during installation. If you do so, the program might not operate correctly even if you install it again later.

Important note

On a computer running Windows Server 2012, do not specify the following folders during installation:

• Folders under system-drive:\program files\WindowsApps

• Folders in storage areas created by virtual provisioning

Important note

Before installation, make sure that all Windows applications have been closed. If you perform installation without terminating JP1/IT Desktop Management 2 - Manager, restart the OS regardless of whether installation was successful. If the service JP1_ITDM2_Service does not start or JP1/IT Desktop Management 2 - Manager does not run when the OS is restarted, use the following procedure to perform installation again:

1. Close all Windows applications.

2. Stop the service (JP1_ITDM2_Service).

3. Perform overwrite installation again. (The service you stopped will start.)

To install JP1/IT Desktop Management 2 - Manager:

1. Insert the media supplied with the product in the CD/DVD drive.

2. In the Hitachi Integrated Installer dialog box that opens, select JP1/IT Desktop Management 2 - Manager, and then click the Install button.

3. In the dialog box indicating the start of the installation, click the Next button.

4. In the Permission Agreement dialog box, check the displayed information, select I accept the terms in license agreement, and then click the Next button.

5. In the Installation type dialog box, select the installation type, and then click the Next button.

   If you choose quick installation, go to step 7.

6. In the User Registration dialog box, enter the user name and company name, and then click the Next button.

7. In the Installation folder dialog box, specify the installation folder, and then click the Next button.

   When you choose quick installation, specify the folder in which you want to create the database.

8. In the Database Settings dialog box, specify the user ID and password required to use the database, and then click the Next button.

   This step is required if you selected Quick installation. If you selected Custom installation, you can enter settings related to the database during the setup process.

   Tip

   Specify the user ID using a maximum of 8 single-byte alphanumeric characters. The first character must be an alphabetic character. The default is itdm2m. The password can be a maximum of 28 single-byte alphanumeric characters, of which the first character is an alphabetic character. Take care to remember this user ID and password, which will be required when using JP1/IT Desktop Management 2 - Asset Console.

9. In the dialog box where you select the component to install, select Manager, specify the installation method, and then click the Next button.

   This step is required when performing a custom installation.

   Tip

   When installing JP1/IT Desktop Management 2 - Manager, you also need to install Remote Install Manager. You cannot install JP1/IT Desktop Management 2 - Manager if you select This feature will not be available. from the pull-down menu for Remote Install Manager.

   You can select the installation method from the pull-down menu that appears when you click the icon to the left of the label.

10. In the confirmation dialog box for the installation, make sure the information you selected for the installation is correct, and then click the Install button.

    Installation starts. If you notice a problem during the installation, click the Back button and make the necessary correction.

11. When the installation finishes, click the Completed button.

Installation of JP1/IT Desktop Management 2 - Manager is complete. If a message asking you to restart the computer appears, restart it.

For a quick installation, setup is performed automatically during installation allowing you to log in to JP1/IT Desktop Management 2 and start using it as soon as installation is complete.

In a custom installation, you must perform setup after installation to create a database. If you select Setup when installation is complete, setup will start automatically.

Tip

When installation is complete, a shortcut for logging in to the operation window is created on the desktop. In a custom installation, the shortcut cannot be used until setup is complete.

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