3.3.2 Displaying an Item log

Each time you edit an Item, a snapshot of the Item at that point of time is saved in JP1/IM - Service Support as a work history. The work history of Items can be displayed in the History display window. In this window, you can also display the work history of Items that were escalated to other processes. Note, however, that to display the work history of an escalated Item, you must have permission to view Items at the escalation destination.

The following figure shows the History display window.

Figure 3‒12: History display window

Note that you cannot display detailed information about the following Items although the work history of them is displayed in the History display window:

• Items that were deleted by using the main window (Item list)

• Items waiting to be deleted because the target systems in which the Items were registered have been deleted

• Items waiting to be deleted because the process work boards in which the Items were registered have been deleted

• Items waiting to be deleted because the jssitemdeletion command was executed

Note:

If you use the jssdelrec command to delete an Item from the Item management database, the work history of the Item will no longer be displayed in the History display window.

The following describes the operations that can be performed in the History display window:

Displaying the information linked to a clickable item:

Clickable items are displayed in the Title, Person in charge, and Editor fields. You can click such an item to display its detailed or related information.

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