3.3.1 Displaying the details of an Item

The details of an Item that is registered in JP1/IM - Service Support can be checked in the View Item window or the Item preview area of the main window (Item list). For example, you might want to see the details of an Item in the following cases: when you need to examine an old Item for resolving the Item that you are in charge of, and when you need to check the detailed work status of the person in charge of an Item.

The following figure shows the View Item window.

Figure 3‒11: View Item window

Note that the above figure is an example of the View Item window displaying an Item that is registered in the incident management process. The properties displayed in the window differ depending on the process. The user can customize the properties to be displayed in the window.

If the Item is being edited by another user, the header Currently-editing user is added, and the name of that user is displayed.

The following describes the operations that can be performed in the View Item window:

Editing an Item:

You can edit the Item that is displayed. To do this, from the Action menu, select Edit item to open the Edit item window. The Edit item command is unavailable if the displayed Item is a stored Item.

Canceling the changes:

You can cancel the changes to the Item that you are editing. To do this, from the Action menu, select Cancel edit to open the dialog box that asks you whether you really want to cancel the changes to the Item. In this dialog box, if you click the OK button, the changes are canceled. The Cancel edit command is unavailable if the displayed Item is a stored Item.

Inheriting content to create an Item:

You can create a new Item based on the Item information of an existing item displayed in the View Item window. To do this, from the New menu, select Inherit Content to Create an Item to open the Specify the registration target window. When you select a process and click OK, a New item window appears containing the Item information of the Item selected in the View Item window. You can then use this information as the basis for a new Item to be created in the process you selected in the initial window.

You cannot perform this operation if you opened the View Item window from the History display window.

Escalating an Item:

You can escalate the Item that is displayed. To do this, from the Action menu, select Escalation to display the Specify an escalation destination window. The Escalation command is unavailable if the displayed Item is a stored Item.

Displaying an Item history:

You can display the work history of the Item that is displayed. To do this, from the Action menu, select History display to open the History display window.

Displaying the work status:

You can display a listing of the processing status for the Item that is displayed. To do this, from the Action menu, select Work status display to display the Work status display window.

Printing an Item:

You can display a window from which you can print the displayed Item. To do this, from the Action menu, select Display the Print Window to open the print window.

Displaying the status of related Items:

You can display the Items associated with the Item that is displayed. To do this, from the Action menu, select Display status of related item to open the Status of related item window.

Downloading attached files:

You can download attached files by clicking their names, which are displayed as anchor text in the Attached file(s) field.

Displaying the information linked to a clickable item:

Clickable items are displayed in the Currently-editing user, Person in charge, Registrant, Hardware information, Related item(s), and Related information fields. You can click such an item to display its detailed or related information.

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