1.2 Features of JP1/IM - Service Support

This section describes the features of JP1/IM - Service Support.

Organization of this section

• 1.2.1 Centrally managing user inquiries and system faults as Items requiring resolution

• 1.2.2 Providing quick access to workarounds based on past occurrences

• 1.2.3 Passing an Item to another process according to its content

• 1.2.4 Improving the flow of processes from occurrence to resolution

• 1.2.5 Managing workers responsible for each process

• 1.2.6 Managing Item statuses system-wide

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