3.7 Inquiry
Give the following information when inquiring about a problem:
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Problem
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Screen capture (if possible)
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Java console log file
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Error details (message text)
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Time of occurrence
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Occurrence condition and operation procedure
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Logged-in user ID
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Whether the same problem occurs on another client PC
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Whether the same problem occurs with another user ID
Send the Java console log data collected by following the procedure described in 3.5.2 Collecting a Java console log.