Collect hard copies of the following items:

• Hard copy of the window operation if an application error occurred
• Hard copy of the error message dialog box
  If detailed information is available, also copy its content.
  
• Hard copy of the Command Prompt window or Administrator Console window if a problem occurred during command execution
  To obtain a hard copy of the Command Prompt window or Administrator Console window, specify the following in the Command Prompt Properties window:
  
  • Edit Options under the Options tab
    Select Quick Edit Mode.
    
  • Layout tab
    Set Height under Screen Buffer Size to 500.