6.11 Acquiring the latest device information
You can acquire the latest device information any time from a computer that has the online management agent installed.
When you are collecting user information entered by the user, when the device information is acquired, the End User Form view appears on the user's computer if the following condition is met: During agent setup, in Agent Basic Settings, you specified display of the End User Form view.
To acquire the latest device information:
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Display the Device module.
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In the menu area, select a group from Device Inventory.
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In the information area, select the device you want to use to acquire the information.
You can select multiple devices.
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From Action, select Update Device Details.
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If you want to simultaneously turn on the device that has the agent installed when the information is acquired, select Start the selected computer if it is not running.
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Click OK.
The latest device information is obtained. The user information that was last entered is obtained.
When Start the selected computer if it is not running is selected, the device is automatically turned on before the device information is acquired, if the power has been turned off. After the device information is obtained, the device is automatically turned off. However, if the device has already been turned on when the information is acquired, the power is not turned off.
- Important note
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The Wake on LAN function can only turn on the computers in the same network segment as the management server.
In the following cases, the device might be automatically turned off after the device information is obtained:
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When the user manually turned on the computer right before the power is automatically turned on
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When it cannot be correctly determined whether the power on the computer is on or off due to the network status
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