7.2 Procedure for replacing a management server in a multi-server configuration system
Replacement of a management server means to use a computer that has not been built as a management server as the new management server.
- Important note
-
The version information of JP1/IT Desktop Management - Manager that will be installed on the new computer and the version information of the product on the old computer must match.
- Important note
-
You cannot upgrade JP1/IT Desktop Management - Manager while replacing a management server. Accordingly, install the upgrade before or after replacement.
The procedure here describes how to replace a management server. You replace the server by installing JP1/IT Desktop Management - Manager on the new computer and then changing the connection destination of the agent.
To replace a management server:
-
On the management server, stop the JP1/IT Desktop Management - Manager services.
From the Windows Start menu, select Administrative Tools and then Services. In the dialog box that opens, right-click a service name, and than select Stop to stop the service. Stop the following services:
-
JP1_ITDM_Agent Control
-
JP1_ITDM_Service
-
JP1_ITDM_Web Container
-
-
Disconnect the old computer from the network.
-
Install JP1/IT Desktop Management - Manager on the new computer.
-
Set up JP1/IT Desktop Management - Manager as a management server.
On the new computer, from the Windows Start menu, select All Programs, JP1_IT Desktop Management - Manager, Tools, and then Setup. Start setup for JP1/IT Desktop Management - Manager and perform setup.
-
Register the license.
In the Login window of JP1/IT Desktop Management - Manager installed on the new computer, click the License button. In the dialog box that opens, click the Register License button to register the license.
-
Change the connection destination of the agent.
Log in to JP1/IT Desktop Management - Manager that you installed on the new computer. In Agent Basic Settings in agent setup, select Basic Settings and then Server Name, and then enter the IP address or host name of the new computer.
Note that this procedure is required only when the IP address or host name of the management server is not the same before and after replacement.
-
Change the connection destination of the site server.
In the Server Configuration Settings view of the Settings module, change the setting in Server Name to the management server that will be used after migration.
-
Make sure the management server runs correctly.
In JP1/IT Desktop Management - Manager that you installed on the new computer, confirm that the agent is connected to the management server. To do so, in the Device List view of the Device module, make sure Last Alive Confirmation Date/Time has been updated.
By default, Last Alive Confirmation Date/Time is not displayed. To display it, right-click an item in the Device List view, such as a host name, and then select Last Alive Confirmation Date/Time in the dialog box that opens by selecting Select Columns.
If Last Alive Confirmation Date/Time has not been updated, from the Windows Start menu, select All Programs, JP1_IT Desktop Management - Agent, Administrator Tool, and then Setup on the user's computer. Next, start setup for the agent, and make sure that the new management server is set as the connection destination.
-
On the old computer, uninstall JP1/IT Desktop Management - Manager.
Replacement of the management server is complete.
- Tip
-
You can check whether the agent is connected to the management server after replacement in the Device List view of the Device module. If Last Alive Confirmation Date/Time has been updated, the agent is connected. If the agent is not connected, make sure that the connection destination was set correctly during agent setup on the user's computer.
Cautions applying to the migration procedure
- Important note
-
If the IP address of the new computer is no longer the same as that of the old computer, and you want to change the connection destination of the agent, you need a network configuration in which the new management server and the agent can directly access each other. A network in which direct access is possible means a network in which a host name or an IP address is used for access, and in which the server and the agent can communicate with each other directly via ICMP. In addition, you must be able to pass the TCP protocol port that is used by the management server and the agent.
- Important note
-
If you want the management server to inherit the system configuration on the old computer, the IP address of a managed device must match before and after replacement.
For example, if the IP address of the managed computer changes due to a change in the installation location during management server replacement, that computer is not connected to the new management server. If this happens, create an installation set on the new management server to reinstall the agent on the computer. This action connects the computer to the management server.
- Important note
-
If you connect the old management server to a network without uninstalling JP1/IT Desktop Management - Manager, the agent on the new management server cannot be managed correctly.
This is because both of the servers can connect to the agent, and the agent might enter a state that the administrator did not intend because the management servers have given different instructions. In addition, information reported from the agent by connecting to the old management server is not reported to the new management server. As a result, there might be differences in the information managed by the two servers.
Related Topics: