5.7 Updating components

Components include agents, site server programs, and network access control agents. You can upgrade these programs as follows:

Automatically updating components by using programs registered on the management server:

When you upgrade multiple programs, including JP1/IT Desktop Management - Manager, as in an entire system upgrade, if you set automatic updating of components during the overwrite installation of JP1/IT Desktop Management - Manager, new versions of the agent, site server program, and network access control agent are registered on the management server and distributed automatically.

You can set the automatic updating of components and registration of each program on the management server in the dialog box indicating that overwrite installation of JP1/IT Desktop Management - Manager is complete, or in the Component Registration dialog box that you can open from the Start menu on the management server.

Updating components by using the distribution functionality:

You can update components by registering a package on the management server, and then creating a task to distribute the package. This method is useful when you do not want to update components automatically because you want to control the timing due to network load. To not update components automatically, disable updating of programs registered on the management server.

If you upgrade multiple programs, including JP1/IT Desktop Management - Manager, as in an entire system upgrade, and you set components as a package during the overwrite installation of JP1/IT Desktop Management - Manager, new versions of the agent, site server program, and network access control agent are registered automatically as a package on the management server.

You can register components as a package and register each program on the management server in the dialog box indicating that the overwrite installation of JP1/IT Desktop Management - Manager is complete, or in the Component Registration dialog box that you can open from the Start menu on the management server.

The name of the package that is registered automatically is [program-format-name_version-number_program-name-of-each-component] (for example, [P-2642-7794_0950_JP1_IT Desktop Management - Agent]). Add and distribute a task that specifies this package. When adding a task, make sure the components are updated in the order described in 5.5 Overview of upgrading the entire JP1/IT Desktop Management system.

Tip: If the same version of a package is already registered, overwrite registration is not performed.

Updating components by using supplied media:

Update programs by performing an overwrite installation from the supplied media containing the new versions.

For an overwrite installation, make sure you update components in the order described in 5.5 Overview of upgrading the entire JP1/IT Desktop Management system.

Updating the controller:

If the controller is updated when JP1/IT Desktop Management is upgraded, an overwrite installation is performed automatically when Remote Controller is executed from the operation window.

If you execute Remote Controller from the Start menu, an overwrite installation of the controller is not performed. To execute Remote Controller from the Start menu, you must execute Remote Controller from the operation window to upgrade the controller first before you update the agent.

Important note

An overwrite installation of the controller is not performed in the following cases:

The Web browser is Internet Explorer 6.
The proxy server Internet option is not set correctly in the environment to which you want to connect to JP1/IT Desktop Management via the proxy server
Internet Explorer is in offline mode

Related Topics:

5.8 Procedure for registering components

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