5.5 Overview of upgrading the entire JP1/IT Desktop Management system
There are two ways to upgrade the entire JP1/IT Desktop Management system, as described in this section. One way is to use the distribution functionality or supplied media, and the other is to update the system components by using the function that automatically updates programs registered on the management server.
To upgrade the system by using the distribution functionality or supplied media:
If you (administrator) want to upgrade the entire system at your convenience, disable the function that automatically upgrades programs registered on the management server beforehand.
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Upgrade JP1/IT Desktop Management - Manager by overwrite-installing a newer version of the program on the management server and the database server.
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Update the following components:
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The agent and the site server program on the computer on which the site server program is installed
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The agent and the network access control agent on the computer on which the network access control agent is installed
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The controller for the remote control functionality that is installed on the administrator's computer
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Upgrade the agent on computers on which the site server program or the network access control agent is not installed.
To update the system components by using the function that automatically updates programs registered on the management server:
- Important note
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To update a component automatically, make sure the site server is operating before attempting to upgrade the management server and database server.
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Upgrade JP1/IT Desktop Management - Manager by overwrite-installing a newer version of the program on the management server and the database server.
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Register agent, site server program, and network access control components on the management server, and set them to be updated automatically.
- Important note
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If you want to use the remote control functionality after JP1/IT Desktop Management - Manager has been upgraded, you must first upgrade the controller.
- Tip
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If the version of JP1/IT Desktop Management is 10-00 or later, linkage with the MDM system starts after the system's server certificate is validated. Therefore, if you update the version from 09-51 to 10-00 or later, specify the necessary settings as described in 4.6 Settings for building MDM linkage configuration systems. Also, confirm that the MDM server's host name is set correctly. For details, see the description of the MDM linkage parameters in the Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management Overview and System Design Guide.
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