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Job Management Partner 1 Version 10 Job Management Partner 1/IT Desktop Management Configuration Guide


4.4.1 Setting information for connecting to the support service

To judge whether the Windows update program is up to date, you must regularly download the latest information about update programs from the support service site. To do this, you must set information for connecting to the support service site.

Connecting to the support service site automatically updates the information about update programs to the latest.

Obtaining the latest information from the support service site allows the security policy to judge whether the latest update program is applied to the managed computers.

Important note

To connect to the support service site, you must have a contract for the support service.

To set information for connecting to the support service:

  1. Display the Settings module.

  2. In the menu area, select General and then Product Update.

  3. In the information area, specify information about the support service to be connected.

    For details about the information of the support service to be connected, check the Release Notes. Click the Test button to check if a connection to the specified support service site can be established.

    In Edit Import Schedule, you can specify schedule to obtain the latest information about update programs from the support service site.

    In addition, in Specify users to receive Product Update notification e-mails, you can specify recipients of a notification mail that informs users that the update program list on the Security module has been updated.

  4. Click the Apply button.

The latest support information is downloaded from the support service site according to the schedule specified in Edit Import Schedule. In addition, when the update programs list is updated after downloading, a notification mail is sent to the specified addresses.

Tip

If a management server cannot connect to the external network, use computers that can connect to the external network to download the support information from the support service site. You can register the downloaded support information on the management server by using the updatesupportinfo command.

Tip

When the security policy is updated after the information is obtained from the support service site, the security status of a device is judged.

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