8.3 updatesupportinfo (uploading support service information)
This section describes the updatesupportinfo command, which uploads information downloaded from the support service site to the management server.
Functionality
If the management server cannot connect to the support service site, you need to manually upload the latest information onto the management server.
First, connect to the support service site using a computer that has access to external networks to download the latest information. Copy the downloaded data manually to the management server (in a single server configuration system) or to the database server (in a multi-server configuration system), and execute the command. The latest information will be uploaded to the management server.
Execute this command on the following servers:
-
In a single-server configuration system: Management server
-
In a multi-server configuration system: Database server
Format
updatesupportinfo -i support-information-file-name
Argument
- -i support-information-file-name
-
Select the absolute path to the file to be registered to the management server (a support information file). To specify a path containing a space, enclose the strings with double quotation marks (").
Storage location
JP1/IT Desktop Management-installation-folder\mgr\bin\
You can execute this command without specifying the storage location for the executable file, by using the command prompt provided by JP1/IT Desktop Management.
Notes
-
This command cannot be executed simultaneously with any of the following commands:
-
exportdb
-
importdb
-
ioassetsfieldutil export
-
ioassetsfieldutil import
-
ioutils exportasset
-
ioutils exportdevice
-
ioutils exportdevicedetail
-
ioutils exportfield
-
ioutils exportfilter
-
ioutils exportoplog
-
ioutils exportpolicy
-
ioutils exporttemplate
-
ioutils exportupdategroup
-
ioutils importasset
-
ioutils importfield
-
ioutils importfilter
-
ioutils importpolicy
-
ioutils importtemplate
-
ioutils importupdategroup
-
reorgdb
-
startservice
-
stopservice
-
-
This command cannot be executed when setup or database manager is running on the management server or database server
Return value
The following table shows the return values of updatesupportinfo command.
|
Return value |
Description |
|---|---|
|
0 |
The command finished normally. |
|
11 |
The format for specifying the command arguments is invalid. |
|
12 |
The specified file is invalid, or the file does not exist. |
|
31 |
Another command is being executed. |
|
37 |
The data folders shared among servers cannot be accessed due to the database server being stopped or a network failure. |
|
38 |
The data folders shared among servers cannot be accessed due to invalid credentials. |
|
51 |
You do not have the permissions to execute this command. |
|
53 |
Services on either the management server or database server have not started. |
|
54 |
The management server or database server has not been set up. |
|
101 |
Failed to update all or some of the support information. |
|
150 |
Command execution was interrupted due to some other error. |
Example
The following example shows use of this command to upload a support information file called supportinfo.zip in C:\temp, onto the management server.
updatesupportinfo -i C:\temp\supportinfo.zip
Related Topics: