2.7.2 Remote control features
The remote control feature of JP1/IT Desktop Management provides the following functionality:
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Remote control of computers
You can control a remote computer as if you were seated in front of it. If an unforeseen problem occurs on a user's computer, an administrator can take action such as investigating the cause of the problem and restarting the computer, without having to travel to its location. For details about how to remotely control a computer, see 2.7.14 Controlling the interface of a computer during a remote control session.
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File transfers
You can send and receive files to and from computers you are controlling remotely. Because you can browse the contents of the remote computer's hard disk in the same way as you browse a local disk in Explorer, you can easily find and transfer the files you need without setting up file sharing or installing special software. For details about how to transfer files, see 2.7.15 Transferring files during remote control sessions.
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Management of connection targets
You can create a list of the computers that you connect to frequently, and manage the list separately from the JP1/IT Desktop Management modules. You can also search the network for computers you can control remotely. For details about how to manage connection targets, see 2.7.17 Managing connection targets for the remote control feature.
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Sending a connection request to the controller
If your network is configured in a way that prevents the controller from connecting to a computer directly, you can start a remote control session by having the user send a connection request to the controller from his or her computer. For details about how to send a connection request from a computer to a controller, see 2.7.16 Issuing connection requests from remote computers to controllers.
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Record and play back remote control sessions
You can record the screen activity during a remote control session, and convert the recorded data to a video file to be used for user training or to give troubleshooting advice. For details about how to record and play back remote control sessions, see 2.7.18 Recording and playback of remote control sessions.
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Chat
You can chat with several users at once. Use this feature when you want to issue instructions to multiple users, or communicate with users who you cannot contact by telephone. For details about how to use the chat feature, see 2.7.19 Using the chat feature.
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