2.7.15 Transferring files during remote control sessions
You can send and receive files to and from the controller and the remote computer during remote control sessions.
Practical uses include copying files that require maintenance from the remote computer to be worked on locally by the administrator, and transferring troubleshooting tools to run on the remote computer.
- Important note
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You cannot transfer files when using a RFB connection to the remote computer. To transfer files, Allow File Transfer must be selected in the Remote Control Settings in the agent configurations assigned to the remote computer.
Use the File Transfer window opened from the controller to transfer files.
In the File Transfer window, you can view and work with files in a similar manner to Windows Explorer, including the use of simple drag and drop operations. You can also transfer files to multiple destinations in one operation.
- Tip
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You can transfer files by dragging them onto the screen of the remote computer displayed in the controller. In this case, the File Transfer window appears and file transfer begins immediately. The transferred data is saved to the desktop of the remote computer.
- Organization of this subsection
(1) Viewing the file transfer status and canceling file transfer during remote control sessions
When file transfer starts, a File Transfer Progress dialog box appears on the controller and the remote computer (the dialog box is minimized on the remote computer).
To cancel file transfer, click Cancel in the File Transfer Progress dialog box. The Cancel button is available on the controller and on the remote computer. If the button is clicked in the controller, a confirmation dialog box appears asking whether the transfer should be canceled. If the button is clicked on the remote computer, file transfer is canceled immediately.
When you cancel file transfer, files that have already been transferred remain at the destination. If you are moving rather than copying files, files that have already been transferred are deleted from the source computer.
When you transfer files within the same remote computer or from one remote computer to another, files are transferred indirectly via a temporary folder on the controller. In this scenario, the File Transfer Progress dialog box appears twice, once when the files are being transferred from the remote computer to the temporary folder, and again when the files are being transferred from the temporary folder to the remote computer.
(2) Notes on file transfers during remote control sessions
Note the following when using the file transfer feature:
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You cannot perform file transfer in the following situations:
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The controller is not connected to a remote computer in the Remote Control window
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The controller is connected in view mode
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The user has not logged on to the remote computer
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You cannot transfer files to or from a remote computer that is not configured to allow file transfer. However, if the option to prohibit file transfer is enabled on the remote computer while the File Transfer window is open, you will be able to continue to transfer files until the remote control session is terminated.
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When transferring files over a low-speed connection, you can reduce the likelihood of a memory shortage causing a failed transfer by refraining from remote control operations in the Remote Control window during the transfer.
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If a network error occurs during file transfer, the system does not always detect that the connection has been lost, and attempts to re-establish the file transfer connection might fail. In this case, you can use the remote control feature or other means to cancel the file transfer in the File Transfer Progress dialog box on the remote computer.