Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/Data Highway - Automatic Job Executor Operation manual


6.5.2 Problems of JP1/DH - AJE (Job Execution)

Troubles that may happen on JP1/DH - AJE (Job Execution), and how to take action for each trouble, are described below.

Organization of this subsection

(1) JP1/AJS3 - View couldn't run a DH custom job

Cause
  1. The environmental configuration file was invalid.

  2. The environmental configuration file didn't exist.

  3. Files that are used by the system are invalid. Those files are included in the <RecvListDir> folder.

  4. The OS user who executed JP1/AJS3 - Agent or JP1/AJS3 - Manager didn't have the permission of reading of the environmental configuration file.

  5. The memory was insufficient.

  6. You specified invalid file to the Execution program at registration of DH custom job.

Action
  1. Make sure the contents of the environmental configuration file are correct.

  2. If the environmental configuration file didn't exist, make the environmental configuration file by copying the template file. And then change the contents of the file as appropriate to the operation of JP1/DH - AJE.

  3. If there are backup files of files that are used by system, overwrite them to files that are included in the <RecvListDir> folder. If there are not backup files, remove the recvuserlist.xml in the <RecvListDir> folder and remove all files under the <RecvListDir>\list folder. In this case, some file that you already received might be received again. For detail of <RecvListDir>, see 3.3.2(1) Environmental configuration file for JP1/DH - AJE (Job Execution).

  4. Grant the reading permission of the environmental configuration file to the OS user who uses JP1/AJS3 - Manager or JP1/AJS3- Agent.

  5. Stop unnecessary processes to free the memory.

  6. Make sure the execution file that you specified as Execution program on the [Set Properties of Custom Jobs] dialog box. For detail, see 3.4 Register DH Custom Job.

(2) An error occurred during reading a DH custom job

Cause
  1. The memory was insufficient.

  2. The definition of a DH custom job that was invalid. Definitions of DH custom job are registered to JP1/AJS3 - Manager or JP1/AJS3 - Agent.

Action
  1. Stop unnecessary processes to free the memory.

  2. Remove the custom job that has failed to read, and then define the same custom job again.

(3) An error occurred during Send or Receive

Cause
  1. The contents of the base setting were invalid.

  2. JP1/DH - AJE could not connect to the Data Highway - Server.

  3. Invalid files or invalid folders were specified as the Send Files or the Send Folders of the custom job.

  4. The OS user who ran the DH custom job didn't have the access permission to the files or the folders for sending.

  5. The OS user who ran the DH custom job didn't have the access permission to the folder for receiving.

  6. The file that had been used by the system wasn't removed.

  7. The server certificate has not been registered.

Action
  1. Make sure the contents of the base setting of the DH custom job.

  2. Make sure that you can log in to the Data Highway - Server using the contents of the base setting of the DH custom job.

  3. Make sure that the files or folders that are specified on the [Transmission Setting (Send)] window exist.

  4. Grant the access permission for the files or folders that are specified on the [Transmission Setting (Send)] window to the OS user.

  5. Grant the permission to the OS user, for creating files and folders in the folder for receiving.

  6. Remove the following file.

    <The folder that is specified as SendRecvTemp in the environment configuration file for JP1/DH - AJE (Job Execution)> \dwcXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX.X

    X means an integer value.

    See 3.3.2(1) Environmental configuration file for JP1/DH - AJE (Job Execution) about <SendRecvTemp>.

    In Linux, delete it if the lock file which a system uses exists.

    In Windows

    The folder that is defined as <RecvListDIR> in the environmental configuration file of JP1/DH - AJE (JobExecution)/recvuserlist.xml.lck

    In Linux

    /opt/jp1dh/aje/ajee/recvlist/recvuserlist.xml.lck

  7. Register the server certificate. See 3.6 Register server certificate.