6.2.1 Information that must be collected

Organization of this subsection

(1) Log information about the operating system
(2) JP1 information
(3) List of processes
(4) Details about the operation
(5) Hardcopy of error information displayed on the screen
(6) Other information

(1) Log information about the operating system

You must collect the following log information about the operating system:

(a) For Windows XP Professional and Windows Server 2003

For Windows XP Professional and Windows Server 2003, you must collect the following log information about the operating system.

Table 6‒1: Log information about the operating system that must be collected if a problem occurs (For Windows XP Professional and Windows Server 2003)
Type of information	Default file name	Collection by the tool
Windows event log	Event log file	Y
Windows registry information	N/A	Y
`hosts` file `services` file	`system-folder\system32\drivers\etc\hosts` `system-folder\system32\drivers\etc\services`	Y
Dr. Watson log file^#	`system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log`	Y
Machine configuration	N/A	Y
PP list in service	N/A	Y
Network configuration	N/A	Y
Memory dump^#	N/A	Y
Crash dump^#	N/A	Y

Legend:: Y: Can be collected by the data collection tool.
#: The data collection tool gets the Dr. Watson log file, a memory dump, and a crash dump from the default folder. If you have specified another folder, you must set up the data collection tool.

(b) For Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1

For Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1, you must collect the following log information about the operating system.

Table 6‒2: Log information about the operating system that must be collected if a problem occurs (For Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1)
Type of information	Default file name	Collection by the tool
Windows event log	Event log file	Y
Windows registry information	N/A	Y
`hosts` file `services` file	`system-folder\system32\drivers\etc\hosts` `system-folder\system32\drivers\etc\services`	Y
Dr. Watson log file^#1	N/A	N
Machine configuration^#2	N/A	Y
PP list in service^#2	N/A	Y
Network configuration^#2	N/A	Y
Memory dump^#1	N/A	N
Crash dump^#1	N/A	N

Legend:

Y: Can be collected by the data collection tool.

N: Cannot be collected by the data collection tool.

#1

Dr. Watson logs cannot be obtained in Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1. In addition, the data collection tool cannot be used to obtain memory dumps or crash dumps. Collect information corresponding to these logs or dumps manually if a problem occurs. For details about how to collect the information, see 6.3.1(4) Collecting user dumps (For Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1) and 6.3.1(5) Collecting problem reports (only for Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1).

#2

In Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1, you can obtain various kinds of information about the computer, including information such as information about the hardware environment, software environment, and Internet settings.

Note that it might take a few minutes for information to be collected. Make sure you wait until the System Information dialog box closes.

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(2) JP1 information

You must collect information about JP1 shown in the following table. You must also collect the files from the connected JP1/AJS3 - Manager or JP1/AJS2 - Manager host.

Table 6‒3: JP1 information that must be collected if a problem occurs
Type of information	Default folder name	Collection by the tool
Log file Master file Work file Definition file	For Windows XP Professional and Windows Server 2003 `J1/AJS3 - Definition-Assistant-installation-folder\bin` `JP1/AJS3 - Definition-Assistant-installation-folder\conf` `JP1/AJS3 - Definition-Assistant-installation-folder\tmp` `JP1/AJS3 - Definition-Assistant-installation-folder\log` For Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1 `JP1/AJS3 - Definition-Assistant-installation-folder\bin` `JP1/AJS3 - Definition-Assistant-installation-folder\conf` `%ALLUSERSPROFILE%`^#1`\Hitachi\JP1\JP1_DEFAULT\JP1AJS2DA\tmp` `%ALLUSERSPROFILE%`^#1`\Hitachi\JP1\JP1_DEFAULT\JP1AJS2DA\log`	Y
Copy of the master file used for execution	N/A	N
Execution result file used for execution	For Windows XP Professional and Windows Server 2003 `JP1/AJS3 - Definition-Assistant-installation-folder\backup` For Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1 `%ALLUSERSPROFILE%`^#1`\Hitachi\JP1\JP1_DEFAULT\JP1AJS2DA\backup`	N
Connection destination information (collected by the data collection tool on the connected JP1/AJS3 - Manager or JP1/AJS2 - Manager^#2)	`%TEMP%\jp1ajs2\backlog` of the host on which the connection destination JP1/AJS3 - Manager or JP1/AJS2 - Manager is installed (in Windows) Information in `/tmp/jp1ajs2/` on the host on which the connection destination JP1/AJS3 - Manager or JP1/AJS2 - Manager is installed (in UNIX)	C

Legend:

Y: Can be collected by the data collection tool.

N: Cannot be collected by the data collection tool.

C: Can be collected by the data collection tool on the connected JP1/AJS3 - Manager or JP1/AJS2 - Manager.

#1

The default value of %ALLUSERSPROFILE% is system-drive\ProgramData.

#2

For details about the data collection tool on the connected JP1/AJS3 - Manager, see the description of the method for collecting information in the manual Job Management Partner 1/Automatic Job Management System 3 Troubleshooting. For details about the data collection tool on the connected JP1/AJS2 - Manager, see the description of the method for collecting information in the JP1/AJS2 manual.

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(3) List of processes

In the Windows Task Manager window, click the Processes tab. Then, check the operation status of the processes of the connected JP1/AJS3 - Manager or JP1/AJS2 - Manager.

For details about the JP1/AJS3 - Manager processes, see the list of JP1/AJS3 - Manager processes in the manual Job Management Partner 1/Automatic Job Management System 3 Troubleshooting. For details about the JP1/AJS2 - Manager processes, see the list of JP1/AJS2 - Manager processes in the JP1/AJS2 manual.

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(4) Details about the operation

You need to check the following information about the operation that caused the problem.

Details about the operation
Time the problem occurred
Machine configuration (each OS version, host name, configuration of JP1/AJS3 - Definition Assistant and JP1/AJS3 - Manager or JP1/AJS2 - Manager, and JP1/AJS3 - View or JP1/AJS2 - View, and so on)
Whether or not the problem is repeatable
Name of the user who has logged on to the Windows host that is using JP1/AJS3 - Definition Assistant

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(5) Hardcopy of error information displayed on the screen

Make a hardcopy of the following information:

Hardcopy of the operation window for an application error
Hardcopy of the error message dialog box (Also make a hardcopy of information displayed by clicking a button for showing details, if available.)

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(6) Other information

Collect any necessary information other than (1) to (5) above.

Contents of System Log and Application Log in the Window's Event Viewer window
Contents of System Information under Help and Support

In Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1, you can collect these types of information as described in (1) Log information about the operating system by using the data collection tool.

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