6.3.1 Detailed method for collecting information

(1) Executing the data collection tool

JP1/AJS3 - Definition Assistant provides the data collection tools shown in the table below. Execute either data collection tool depending on your operation.

For details about how to set up the data collection tool (_04.bat), see 3.1.7 Setting up the data collection tool.

The following shows an example of executing the data collection tool:

If you are using jajs_log.bat

c:\>"c:\Program Files\HITACHI\JP1AJS2\tools\jajs_log.bat"

If you are using _04.bat

c:\>c:\usertools\_04.bat

The files of the result of the data collection tool is by default placed in the following folders under the %TEMP%\jp1ajs2\backlog folder. Backup the files.

• JP1_DEFAULT\JP1_DEFAULT_1st

  Data for the first report is output.

• JP1_DEFAULT\JP1_DEFAULT_2nd

  Another data is output.

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(2) Checking the Windows event log

In Windows' Event Viewer window, check the Windows event log. Additionally, write the log to a file.

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(3) Collecting a dump file (For Windows XP Professional and Windows Server 2003)

The memory dump is output when the STOP error occurs in Windows. Collect this dump file.

Also, in case of a trouble, the crash dump is output. This dump file ca be collected by the data collection tool.

To have these dumps output when a problem occurs, you need to specify the settings for each dump. For details about the settings to collect log information, see 3.1.7 Setting up the data collection tool. Once you complete the settings, these dump files will be output to the specified path.

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(4) Collecting user dumps (For Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1)

In Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1, you cannot use the data collection tool to obtain a dump file. Therefore, if a JP1/AJS process stops because of an application error, perform the following operation while the error dialog box is still open.

Note:

If you close the error dialog box, dumps cannot be obtained correctly and user dumps cannot be collected. If you close the error dialog box before collecting dumps by mistake (by clicking the OK button, for example), replicate the events causing the error and then perform the following operation while the error dialog box is open.

1. Start the Task Manager.

   You can start Task Manager with either of the following methods:

   • Right-click in an empty area on the taskbar and then select Task Manager.

   • Press the Ctrl + Shift + ESC keys to start Task Manager.

2. In the Windows Task Manager dialog box, click the Processes tab.

3. Right-click the name of the JP1/AJS process that stopped because of the application error, and then select Create Dump File.

4. A dialog box indicating the output destination path of the user dump appears. Get the dump from the displayed location.

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(5) Collecting problem reports (only for Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1)

You can find solutions to the problems you detect on a machine. If a JP1/AJS process stops because of an application error in Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1, use the following procedure to get a problem report:

1. In the text box in the Windows Run dialog box, type wercon and then click the OK button.

   The Problem Reports and Solutions dialog box appears.

2. In the area on the left, click View problem history.

   The problem history is displayed.

3. Double-click the applicable problem.

   The details of the problem report are displayed.

4. Click Copy to clipboard.

5. Paste the information into a text editor or similar program, and save it.

   Use the problem report you saved as a text file as data for investigating the problem.

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(6) Checking the status of processes

In the Windows Task Manager window, click the Processes tab. Then, check the operation status of the processes of the connected JP1/AJS3 - Manager or JP1/AJS2 - Manager.

For details about the JP1/AJS3 - Manager processes, see the list of JP1/AJS3 - Manager processes in the manual Job Management Partner 1/Automatic Job Management System 3 Troubleshooting. For details about the JP1/AJS2 - Manager processes, see the list of JP1/AJS2 - Manager processes in the JP1/AJS2 manual.

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(7) Checking the details about the operation

Obtain the details about the operation that was underway when the problem occurred. You need to check the following information:

• Details about the operation

• Time the problem occurred

• Machine configuration (each OS version, host name, configuration of JP1/AJS3 - Definition Assistant and JP1/AJS3 - Manager or JP1/AJS2 - Manager, and JP1/AJS3 - View or JP1/AJS2 - View, and so on)

  You can check the machine configuration by clicking System Information.

• Whether or not the problem is repeatable

• Name of the user who has logged on to the Windows host that is using JP1/AJS3 - Definition Assistant

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(8) Making a hardcopy of error information displayed on the screen

Make a hardcopy of the following information:

• Hardcopy of the operation window for an application error

• Hardcopy of the error message dialog box (and also the detailed information if a button for displaying it is available)

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(9) Collecting other information

Collect any other necessary information.

• Contents of System Log and Application Log in the Window's Event Viewer window

• Contents of System Information under Help and Support

  Choose Help and Support, and then System Information. Then, print the display.

  In Windows Vista, Windows Server 2008, Windows 7, Windows Server 2012, Windows 8, and Windows 8.1, you can use the data collection tool to get this information.

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