10.3.2 Information relating to JP1/AJS3 - Print Option
When a problem occurs, collect the following files relating to JP1/AJS3 - Print Option:
- Organization of this subsection
(1) In Windows
Collect all of the following files on the computer where the problem occurred.
|
Program name |
Folder |
File type |
Collected by tool |
|---|---|---|---|
|
JP1/AJS3 - Print Option Manager License (in Windows Server 2003) |
Output destination specified in command argument#1 |
Job operation information files (extension: aoi) |
-- |
|
Output destination specified in command argument#1 |
Job operation information collection log (extension: log) |
-- |
|
|
installation-folder\Tmp#2 |
Log files (all extensions) |
Y |
|
|
installation-folder\Log#2 |
Log files (all extensions) |
Y |
|
|
installation-folder\ |
Environment settings information file (file name: jprpoml.ini) |
Y |
|
|
JP1/AJS3 - Print Option Manager License (in Windows Server 2012 and Windows Server 2008)#3 |
Output destination specified in command argument#1, #4 |
Job operation information files (extension: aoi) |
-- |
|
Output destination specified in command argument#1, #4 |
Job operation information collection log (extension: log) |
-- |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2POM\Tmp#2 |
Log files (all extensions) |
Y |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2POM\Log#2 |
Log files (all extensions) |
Y |
|
|
installation-folder\ |
Environment settings information file (file name: jprpoml.ini) |
Y |
|
|
JP1/AJS3 - Print Option (in Windows Server 2003 and Windows XP) |
installation-folder\Input#5 |
Job operation information files (extension: aoi) |
-- |
|
installation-folder\Format#5 |
Format definition files (extension: jof) |
Y |
|
|
installation-folder\Map\FlowFormat#5 |
Jobnet flow format definition files (extension: fof) |
Y |
|
|
installation-folder\Log#6 |
Log files (all extensions) |
Y |
|
|
JP1/AJS3 - Print Option (in Windows 8.1, Windows Server 2012, Windows 8, Windows 7, Windows Server 2008, and Windows Vista)#3 |
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO\Input#5 |
Job operation information files (extension: aoi) |
-- |
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO\Format#5 |
Format definition files (extension: jof) |
Y |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO\Map\FlowFormat#5 |
Jobnet flow format definition files (extension: fof) |
Y |
|
|
%allusersprofile%\Hitachi\JP1\JP1_DEFAULT\JP1AJS2PO\Log#6 |
Log files (all extensions) |
Y |
- Legend:
-
Y: Can be collected by data collection tool.
--: Cannot be collected by data collection tool.
- Notes:
-
-
In JP1/AJS3 - Print Option Manager License, the default value of installation-folder is system-drive:\Program Files\Hitachi\JP1AJS2POM.
-
In JP1/AJS3 - Print Option, the default value of installation-folder is system-drive:\Program Files\Hitachi\JP1AJS2PO.
-
The default of %allusersprofile% is system-drive:\ProgramData.
-
- #1
-
If no path is specified, the files are created in the execution directory.
- #2
-
This log information is output if an error is detected when collecting job operation information via JP1/AJS3 - View.
- #3
-
In Windows 8.1, Windows Server 2012, Windows 8, Windows 7, Windows Server 2008, and Windows Vista, if you have configured the system to not show hidden files and folders, %allusersprofile% folder is not displayed. You can display the folder by configuring the system to show all files. For details about how to do so, see the Help for the operating system.
- #4
-
An error occurs if a non-Administrator user specifies a protected folder such as C:\Program Files as the output destination in a Windows Server 2012 or Windows Server 2008 environment with UAC enabled. In this scenario, execute the command from a command prompt with Administrator privileges.
- #5
-
If you are using another output folder, collect the files from that folder.
- #6
-
Log information is output to this folder if an error is detected during JP1/AJS3 - Print Option operation.
If a log file already exists when an error is detected in the map output or jobnet flow output function, the file is deleted and re-created. For this reason, if an error occurs during map output or jobnet flow output, back up the log files in this folder before you use that function again.
(2) In UNIX
Collect all of the following files on the computer where the problem occurred:
|
Program name |
Directory |
File type |
Collected by tool |
|---|---|---|---|
|
JP1/AJS3 - Print Option Manager License |
Output destination specified in command argument#1 |
Job operation information files (extension: aoi) |
-- |
|
Output destination specified in command argument#1 |
Job operation information collection log (extension: log) |
-- |
|
|
/opt/jp1ajs2pom/tmp#2 |
Log files (all extensions) |
Y |
|
|
/opt/jp1ajs2pom/log#2 |
Log files (all extensions) |
Y |
|
|
/opt/jp1ajs2pom |
core file#3 |
Y |
|
|
/opt/jp1ajs2pom |
Environment settings information file (file name: jprpoml.ini) |
Y |
- Legend:
-
Y: Can be collected by data collection tool.
--: Cannot be collected by data collection tool.
- #1
-
If no path is specified, the files are created in the execution directory.
- #2
-
This log information is output if an error is detected when collecting job operation information via JP1/AJS3 - View.
- #3
-
If you executed a command that output a core file, you must collect the core file manually from the current directory.