10.3.1 Information to collect from OS log files
When a problem occurs in JP1/AJS3 - Print Option, collect the following log information output by the operating system:
- Organization of this subsection
(1) In Windows
|
Files to collect |
Collected by data collection tool |
|---|---|
|
Windows event log |
Y |
|
hosts file and services file |
Y |
|
Dr. Watson log file#1 |
Y |
|
User dump file |
Y#2 |
|
Memory dump |
Y#3 |
|
Crash dump |
Y#3 |
- Legend:
-
Y: This information can be collected by the data collection tool.
- #1
-
Not created in Windows 8.1, Windows Server 2012, Windows 8, Windows 7, Windows Server 2008, or Windows Vista.
- #2
-
In Windows 8.1, Windows Server 2012, Windows 8, Windows 7, Windows Server 2008, and Windows Vista, the data collection tool can acquire a user dump file if one has been output by the user.
- #3
-
The data collection tool cannot acquire memory dumps and crash dumps in Windows 8.1, Windows Server 2012, Windows 8, Windows 7, Windows Server 2008, and Windows Vista. You must collect this information manually when a problem occurs. For details about how to do so, see 10.5.2 Collecting dump files (in Windows 8.1, Windows Server 2012, Windows 8, Windows 7, Windows Server 2008, and Windows Vista).
(2) In UNIX
|
Files to collect |
Collected by data collection tool |
|---|---|
|
syslog file |
Y |
|
hosts file, services file |
Y |
|
core file |
Y# |
- Legend:
-
Y: This information can be collected by the data collection tool.
- #
-
If you execute a command that outputs a core file, you must collect the core file manually from the current directory.