1.3.2 Data to collect in UNIX
- Organization of this subsection
(1) Log information about the OS
You need to collect the following log information about the OS.
Type of information |
Default file name or default storage location for files |
Collection by the tool |
---|---|---|
syslog#1 |
|
Y |
hosts file services file passwd file environment file#2 inittab file |
|
Y |
Patch information for each OS |
-- |
Y |
Shared library file for each OS |
-- |
Y |
List of processes |
-- |
Y |
core file |
You also need to collect the following file in a cluster system: /shared-directory/jp1ajs2/database/core |
Y#3 |
Error log information#2 |
-- |
Y |
Network configuration |
-- |
Y |
Information about installed Hitachi products |
/etc/.hitachi/pplistd/pplistd |
Y |
- Legend:
-
Y: The data collection tools can collect data.
--: There is no default file name or default storage location.
- #1
-
Depending on the system settings, the past syslog information might be required for investigation. If syslog is set to be changed frequently in the system settings, manually collect past syslog files.
- #2
-
This information is collected only for AIX.
- #3
-
You need to manually obtain the core file in the current directory if information is output to the core file by executing a command. In addition, if the problem occurred in the network control process while JP1/AJS3 - View was being used, you need to manually obtain the core file in the home directory of the OS user mapped to the JP1 user who was logged in.
(2) Information about JP1
You need to collect the following information about JP1. If the problem occurred while your system was connected to a network, you also need to obtain files on the host to which the system is connected.
Type of information |
Default storage location for files |
Collection by the tool |
---|---|---|
Log files Work files Definition files |
In a cluster system, you also need to obtain the following files:
|
Y |
Integrated trace log directory |
/var/opt/hitachi/HNTRLib2/spool |
Y |
List of files in the database directory |
-- |
Y |
List of JP1/Base files |
-- |
Y |
Information required for analysis of the core file |
-- |
Y |
- Legend:
-
Y: The data collection tools can collect data.
--: There is no default file name or default storage location.
- Important note
-
When you collect information, use the tar command instead of the cp command. Because the directory from which files are obtained also contains system files, using the cp command might lead to unexpected results.
(3) JP1/AJS3 processes
Use the ps command to check the operation status of processes.
For details about JP1/AJS3 processes, see B.3 Processes (for UNIX).
(4) Operation data
Collect the following information about the operation that was being performed when the problem occurred:
-
Details about the operation
-
Time that the problem occurred
-
Machine configuration (the version of each OS, host name, JP1/AJS3 - Manager and JP1/AJS3 - Agent configuration, and JP1/AJS3 Console Manager and JP1/AJS3 Console Agent configuration)
-
Whether the problem is reproducible
-
Name of the user who logged in from JP1/AJS3 - View or JP1/AJS3 Console View (if there is one)
(5) Information about the embedded database
You need to collect the following information about the embedded database.
Type of information |
Default storage location for files |
Collection by the tool |
---|---|---|
Definition file |
embedded-database-practical-directory/conf |
Y |
Failure information |
embedded-database-practical-directory/spool |
Y |
Database information |
Unload file that is obtained by specifying the -k unld option in the ajsembdbrorg command |
Y |
- Legend:
-
Y: The data collection tools can collect data.
(6) Other information
When trouble occurred at the time of command execution, collecting of the argument specified in the command is needed.