1.3.1 Data to collect in Windows
- Organization of this subsection
(1) Log information about the OS
You need to collect the following log information about the OS.
(a) In Windows Vista or later
The following tables list the OS log information that must be collected if the OS is Windows 8.1, Windows 8, Windows Server 2012, Windows 7, Windows Server 2008, or Windows Vista.
|
Type of information |
Default storage location for files |
Collection by the tool |
|---|---|---|
|
Windows event log |
-- |
Y |
|
Windows registry information |
-- |
Y |
|
hosts file services file |
|
Y |
|
Machine configuration#1 |
-- |
Y |
|
List of program products with running services#1 |
-- |
Y |
|
Network configuration#1 |
-- |
Y |
|
Memory dump |
-- |
N#2 |
|
Crash dump |
-- |
N#2 |
|
Problem report |
-- |
N#2 |
- Legend:
-
Y: The data collection tools can collect data.
N: The data collection tools cannot collect data.
--: There is no default file name or default storage location.
- #1
-
Various kinds of computer information that include this information, such as the hardware environment, software environment, and Internet environment, can be obtained.
Obtaining this information might take several minutes. While the information is being obtained, the System Information window is displayed. However, because the window closes automatically, you do not need to close it manually.
- #2
-
For details about how to collect these dumps, see 1.4.1(2) Obtain a dump file.
(b) In Windows Server 2003 or Windows XP Professional
|
Type of information |
Default storage location for files |
Collection by the tool |
|---|---|---|
|
Windows event log |
-- |
Y |
|
Windows registry information |
-- |
Y |
|
hosts file services file |
|
Y |
|
Dr. Watson log file# |
system-drive\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\drwtsn32.log |
Y |
|
Machine configuration |
-- |
Y |
|
List of program products with running services |
-- |
Y |
|
Network configuration |
-- |
Y |
|
Memory dump# |
-- |
Y |
|
Crash dump# |
-- |
Y |
- Legend:
-
Y: The data collection tools can collect data.
--: There is no default file name or default storage location.
- #
-
Collect the Dr. Watson log file, memory dump, and crash dump from the respective folders. If another folder has been specified for the Dr. Watson log file, you must reconfigure the data collection tool.
(2) Information about JP1
You need to collect the following information about JP1. If the problem occurs while your system is connected to a network, you also need to obtain the files on the host to which the system is connected.
|
Type of information |
Default storage location for files |
Collection by the tool |
|---|---|---|
|
Log files Work files Definition files |
In a cluster system, you also need to obtain the following files:
|
Y |
|
Integrated trace log folder |
system-drive\Program files#6\HITACHI\HNTRLib2\spool |
Y |
|
Folder containing product information files |
system-drive\Program Files#6\HITACHI\jp1common\JP1AJS2 |
Y |
|
List of files in the database directory |
-- |
Y |
|
List of JP1/Base files |
-- |
Y |
|
Information on shared memory used while JP1/AJS3 is running |
-- |
Y |
- Legend:
-
Y: The data collection tools can collect data.
--: There is no default file name or default storage location.
- #1
-
The default value for %ALLUSERSPROFILE% is system-drive\ProgramData.
- #2
-
For Windows Server 2012 or Windows Server 2008
- #3
-
For Windows Server 2003
- #4
-
For Windows 8.1, Windows 8, Windows 7, or Windows Vista
- #5
-
Windows XP Professional
- #6
-
For 64-bit versions of Windows, replace Program Files with Program Files (x86).
(3) JP1/AJS3 processes
Check the operating status of processes on the Processes page of the Task Manager window of Windows.
For details about JP1/AJS3 processes, see B.2 Processes (for Windows).
(4) Operation data
Collect the following information about the operation that was being performed when the problem occurred:
-
Details about the operation
-
Time that the problem occurred
-
Machine configuration (the version of each OS, host name, JP1/AJS3 - Manager and JP1/AJS3 - Agent configuration, and JP1/AJS3 Console Manager and JP1/AJS3 Console Agent configuration)
-
Whether the problem is reproducible
-
Name of the user who logged in from JP1/AJS3 - View or JP1/AJS3 Console View (if there is one)
(5) Error information displayed on the screen
Make hard copies of the following:
-
Windows on the screen when an application error has occurred
-
Error message dialog box (and display the displayed information when a details button (if there is one) is clicked)
-
Information in the Command Prompt window if the problem occurred during the execution of a command
(6) Information about the embedded database
You need to collect the following information about the embedded database.
|
Type of information |
Default storage location for files |
Collection by the tool |
|---|---|---|
|
Definition file |
embedded-database-practical-directory\conf |
Y |
|
Failure information |
embedded-database-practical-directory\spool |
Y |
|
Database information |
Unload file that is obtained by specifying the -k unld option in the ajsembdbrorg command |
Y |
- Legend:
-
Y: The data collection tools can collect data.
(7) Other information
In addition to the above information, you need to collect the following information:
-
Contents of System Log and Application Log of the Windows Event Viewer window
-
Contents of the Help and Support Center window, and the System Information window (for Windows Server 2003 or Windows XP Professional)
In Windows 8.1, Windows 8, Windows 2012, Windows 7, Windows 2008, or Windows Vista, you can use the data collection tools to collect data as described in the log information of the OS in (1).
-
Arguments specified in a command when the problem occurs during the execution of a command