Hitachi

Job Management Partner 1 Version 10 Job Management Partner 1/IT Service Level Management Description, User's Guide, Reference and Operator's Guide


KNAS30026-E

The acquisition of a Web transaction for which an analysis was to be started has failed. service group name=aa....aa, service name=bb....bb

aa....aa: Name of the service group to which the monitored service belongs

bb....bb: Name of the monitored service

Description

There was a failed attempt to confirm that a Web transaction had been created in a monitored service in order to start performance analysis; or, there was a failed attempt to reference Web transaction information from the database in order to start analysis.

(S)

Suspends processing.

(O)

Make sure the ITSLM - Manager service JP1/ITSLM - Manager DB Service is running, and then retry the operation. If the problem reoccurs, restart the services that comprise ITSLM - Manager.