5.1.13 Uninstalling ITSLM

Uninstalling ITSLM is the same for both ITSLM - Manager and ITSLM - UR.

This subsection explains how to uninstall ITSLM.

Organization of this subsection

(1) Before you start

Terminate the ITSLM - Manager or ITSLM - UR that is to be uninstalled.

For details about the termination method, see 2.1.4 Terminating ITSLM - Manager or 2.1.3 Terminating ITSLM - UR.
If any Windows service dialog box is open, close it.
If ITSLM has been linked with Performance Management, verify that the linkage with Performance Management has been released. For details about releasing the linkage, see 5.4.3 Releasing the linkage between ITSLM and Performance Management (working with Performance Management).

To uninstall ITSLM:

From the Windows Start menu, select Control Panel, and then Uninstall Program.
From the list, select the ITSLM - Manager or ITSLM - UR to be uninstalled, and then click Uninstall.
Follow the instructions to uninstall ITSLM.

The program is uninstalled.
Restart the computer, if requested.
Delete the user files.

The installation process does not delete d user-created definition files and log files that were created after the program was installed. To delete these files, use Explorer to delete the folders in which ITSLM - Manager or ITSLM - UR was installed.

The uninstallation is now complete.

Some folders might remain after installation is completed. If you do not need these folders or the files in the folders, delete them manually.
When uninstallation is performed, Hitachi Network Objectplaza Trace Library (HNTRLib2) is also uninstalled automatically. However, if there are programs that are using HNTRLib2, HNTRLib2 will not be uninstalled until all those programs have been uninstalled.
If you have uninstalled ITSLM - Manager, restore the initial settings for the ports whose firewall settings were changed and that were opened during setup (ports for which the psb_Listen and manager_port definition items were specified in the options file).
If you have uninstalled ITSLM - UR, restore the initial settings for the port whose firewall settings were changed and that was opened during setup (port for which the ur_port definition item was specified in the options file).
If ITSLM is linked with Performance Management and ITSLM - Manager is uninstalled while it is still linked with Performance Management, information about ITSLM and monitoring statuses remains in PFM - Manager. This leads to unneeded communications because Performance Management's monitoring agents will continue to send performance data to ITSLM. For details about how to release the linkage with ITSLM in Performance Management, see the descriptions of linkage and release of linkage with ITSLM in the Job Management Partner 1/Performance Management User's Guide.