10.3.2 In UNIX

Organization of this subsection

(1) OS system information
(2) JP1 information
(3) Operation content
(4) Error information on the screen
(5) Information related to the Web version of JP1/IM - View

(1) OS system information

You need to collect the OS-related information listed in the table below. These types of information can be collected using data collection tools.

Table 10‒13: OS system information (UNIX)
Information type	Collected data	File name^#1
Installed Hitachi product information	`/etc/.hitachi/pplistd/pplistd`	`jp1_default_imm_1st.tar.{Z\|gz}` `pplistd`
Hitachi PP Installer installation log file	`/etc/.hitachi/.install.log*`	`jp1_default_imm_1st.tar.{Z\|gz}` `.install.log*`
Hitachi PP Installer uninstallation log file	`/etc/.hitachi/.uninstall.log*`	`jp1_default_imm_1st.tar.{Z\|gz}` `.uninstall.log*`
Common definition information	Files under `/opt/jp1/hcclibcnf/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
JP1/IM - Manager (JP1/IM - Central Console) core analysis information (back trace)	Analysis result from `seraph` `/var/opt/jp1cons`	`jp1_default_imm_1st.tar.{Z\|gz}` `core_module-name.log`
	Analysis result from `seraph` `shared-directory/jp1cons/log`^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` `core_module-name.log`
JP1/IM - Manager (JP1/IM - Central Scope) core analysis information (back trace)	Analysis result from `seraph` `/var/opt/jp1scope`	`jp1_default_imm_1st.tar.{Z\|gz}` `core_module-name.log`
	Analysis result from `seraph` `shared-directory/jp1scope/log`^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` `core_module-name.log`
JP1/Base installation log file	`/tmp/HITACHI_JP1_INST_LOG/jp1base_inst{1\|2\|3\|4\|5}.log`	`jp1_default_imm_1st.tar.{Z\|gz}` `jp1base_inst{1\|2\|3\|4\|5}.log`
JP1/IM - Manager installation log file	`/tmp/HITACHI_JP1_INST_LOG/jp1imm_inst{1\|2\|3\|4\|5}.log`	`jp1_default_imm_1st.tar.{Z\|gz}` `jp1imm_inst{1\|2\|3\|4\|5}.log`
File list	`ls -lRa /opt/jp1imm` execution result `ls -lRa /var/opt/jp1imm` execution result `ls -lRa /opt/jp1cons` execution result `ls -lRa /etc/opt/jp1cons` execution result `ls -lRa /var/opt/jp1cons` execution result `ls -lRa /opt/jp1scope` execution result `ls -lRa /etc/opt/jp1scope` execution result `ls -lRa /var/opt/jp1scope` execution result `ls -lRa /opt/jp1base` execution result `ls -lRa /etc/opt/jp1base` execution result `ls -lRa /var/opt/jp1base` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `inst_dir.log`
File list	`ls -lRa` `shared-directory/jp1cons` execution result^#2 `ls -lRa` `shared-directory/jp1scope` execution result^#2 `ls -lRa` `shared-directory/jp1base` execution result^#2 `ls -lRa` `shared-directory/event` execution result^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` `share_dir.log`
Data collection date/time	`date` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `jp1_default_imm_2nd.tar.{Z\|gz}` `logical-host-name_imm_1st.tar.{Z\|gz}` `logical-host-name_imm_2nd.tar.{Z\|gz}` `date.log`
Disk information	`df -k` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `df.log`
Machine's environment variable	`env` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `env.log`
Host name settings that are set in the machine	`/etc/inet/hosts` (Solaris) `/etc/hosts` (AIX) `/etc/hosts`(Linux)	`jp1_default_imm_1st.tar.{Z\|gz}` `hosts`
Status of shared memory for inter-process communication	`ipcs -ma` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `ipcs.log`
Host name for resolving network address	`jbsgethostbyname` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `jbsgethostbyname.log` (standard output) `jbsgethostbyname_err.log` (standard error)
Host name for resolving network address	`jbsgethostbyname` `logical-host-name` execution result^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` `jbsgethostbyname_logical-host-name.log`
Health check	`jbshcstatus -debbug -a` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `jbshcstatus.log` (standard output) `jbshcstatus_err.log` (standard error)
Health check	`jbshcstatus -debbug -a -h` `logical-host-name` execution result^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` `jbshcstatus.log` (standard output) `jbshcstatus_err.log` (standard error)
Process operation status of Event Service	`jevstat` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `jevstat.log` (standard output) `jevstat_err.log` (standard error)
Process operation status of items other than Event Service	`jbs_spmd_status` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `jbs_spmd_status.log` (standard output) `jbs_spmd_status_err.log` (standard error)
Process operation status of items other than Event Service	`jbs_spmd_status -h` `logical-host-name` execution result^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` `jbs_spmd_status.log` (standard output) `jbs_spmd_status_err.log` (standard error)
Automated action execution result	`jcashowa` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `jcashowa.log` (standard output) `jcashowa_err.log` (standard error)
Automated action execution result	`jcashowa -h` `logical-host-name` execution result^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` `jcashowa.log` (standard output) `jcashowa_err.log` (standard error)
Automated action function status	`jcastatus` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `jcastatus.log` (standard output) `jcastatus_err.log` (standard error)
Automated action function status	`jcastatus -h` `logical-host-name` execution result^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` `jcastatus.log` (standard output) `jcastatus_err.log` (standard error)
Automated action definition file content	`jcastatus -d` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `jcastatus_d.log` (standard output) `jcastatus_d_err.log` (standard error)
Automated action definition file content	`jcastatus -d -h` `logical-host-name` execution result^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` `jcastatus_d.log` (standard output) `jcastatus_d_err.log` (standard error)
Event Generation Service status	`jcoegsstatus` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `jcoegsstatus.log` (standard output) `jcoegsstatus_err.log` (standard error)
Event Generation Service status	`jcoegsstatus -h` `logical-host-name` execution result^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` `jcoegsstatus.log` (standard output) `jcoegsstatus_err.log` (standard error)
Process operation status	`jco_spmd_status` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `jco_spmd_status.log` (standard output) `jco_spmd_status_err.log` (standard error)
Process operation status	`jco_spmd_status -h` `logical-host-name` execution result^#2	`logical-host-name_imm_1st.tar.Z{Z\|gz}` `jco_spmd_status.log` (standard output) `jco_spmd_status_err.log` (standard error)
Data collection command execution result	`jim_log.sh` command execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `jim_log_result.log`
NIC installation status	`netstat -i` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `netstat_i.log`
Network statistical information	`netstat -na` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `netstat_na.log`
List of users that are set in the machine	`/etc/passwd`	`jp1_default_imm_1st.tar.{Z\|gz}` `passwd`
Process list	`ps -elfa` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `ps.log`
Service port settings that are set in the machine	`/etc/inet/services` (Solaris) `/etc/services` (AIX) `/etc/services` (Linux)	`jp1_default_imm_1st.tar.{Z\|gz}` `services`
Memory information	`swap -l` execution result (Solaris) `lsps -s` execution result (AIX) `cat /proc/meminfo` (Linux)	`jp1_default_imm_1st.tar.{Z\|gz}` `swapinfo.log`
System diagnostic information	`dmesg` execution result (Solaris) `alog -o -t boot` execution result (AIX) `dmesg` execution result (Linux)	`jp1_default_imm_1st.tar.{Z\|gz}` `sys_info.log`
Syslog (`syslog`)	`/var/adm/messages` (Solaris) `/var/adm/messages` (AIX) `/var/log/messages` (Linux)	`jp1_default_imm_1st.tar.{Z\|gz}` `syslog.log`
JP1/IM - Manager (JP1/IM - Central Console) core analysis information (back trace) output by the `jcogencore` command	Analysis result from `seraph` `/var/opt/jp1cons`	`jp1_default_imm_1st.tar.{Z\|gz}` `trace_module-name.log`
	Analysis result from `seraph` `shared-directory/jp1cons/log` (`core` output by `jcogencore`)^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` `trace_module-name.log`
OS version information	`uname -a` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` `uname_a.log`
Kernel parameter information	In Solaris: `sysdef -i` execution result `ulimit -a` execution result In AIX: `lsattr -E -l sys0` execution result `ulimit -a` execution result `/etc/security/limits` execution result In Linux: `sysctl -a` execution result `ulimit -a` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` In Solaris: `sysdef.log` `ulimit.log` In AIX: `isattr.log` `ulimit.log` `limits` In Linux: `sysctl.log` `ulimit.log`
Page size information	`pagesize` execution result (Solaris) `pagesize` execution result (AIX) Nothing (Linux)	`jp1_default_imm_1st.tar.{Z\|gz}` `pagesize.log`
OS patch application information	In Solaris 10: `showrev` `-a` execution result In Solaris 11: `pkg` `info` `entire` execution result `pkg` `list` execution result In AIX: `instfix -a -icv` execution result `lslpp -l -a` execution result In Linux: `rpm -qa` execution result	`jp1_default_imm_1st.tar.{Z\|gz}` In Solaris 10 `showrev.log` In Solaris 11 `pkg.log` In AIX: `instfix.log` `lslpp.log` In Linux: `rpm.log`

#1: Indicates the name of the compressed file and uncompressed file after a data collection tool is used (with the compressed file described first, followed by the uncompressed file).

The compressed file is created in .tar.Z format for Windows, Solaris, and AIX, and created in .tar.gz format for Linux.

For details about the internal directory configuration of the compressed file, see jim_log.sh (UNIX only) (1. Commands) in the manual Job Management Partner 1/Integrated Management - Manager Command and Definition File Reference.

#2: Can be collected when data in a logical host (cluster) environment is being collected.

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(2) JP1 information

You need to collect the JP1-related information listed in the table below. These types of information can be collected using a data collection tool. If a network connection problem has occurred, you must also collect files from the machine at the connection destination.

Table 10‒14: JP1 information (UNIX)
Information type		Collected data	File name^#1
Common to JP1/IM and JP1/Base	Integrated trace log	All files under `/var/opt/hitachi/HNTRLib2/spool/`	`jp1_default_imm_1st.tar.{Z\|gz}` The following files in the default mode: `hntr2[1\|2\|3\|4].log`
JP1/IM - Manager (common to components)	Patch application history	`/opt/jp1imm/patch_history`	`jp1_default_imm_1st.tar.{Z\|gz}` `patch_history`
JP1/IM - Manager (common to components)	Patch log information	`/opt/jp1imm/update.log`	`jp1_default_imm_1st.tar.{Z\|gz}` `update.log`
JP1/IM - Manager (JP1/IM - Central Console)	Automatic startup and automatic termination script	Files under `/etc/opt/jp1cons/`	`jp1_default_imm_1st.tar.Z` Copies of the files indicated at left
	Settings and defintion file	Files under `/etc/opt/jp1cons/conf/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Settings and defintion file	Files under `shared-directory/jp1cons/conf/`^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Common definition information	Files under `/etc/opt/jp1cons/default/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Log file	Files under `/var/opt/jp1cons/log/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Log file	Files under `shared-directory/jp1cons/log/`^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	File for accumulated response-waiting events^#3	Files under `/var/opt/jp1cons/log/response/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	File for accumulated response-waiting events^#3	Files under `shared-directory/jp1cons/log/response/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Core analysis information (CAR file) output by the `jcogencore` command	`car` command result `/var/opt/jp1cons/log` (`core` output by `jcogencore`)	`jp1_default_imm_2nd.tar.{Z\|gz}` `car_module-name.tar.Z`
		`car` command result `shared-directory/jp1cons/log` (`core` output by `jcogencore`)^#2	`logical-host-name_imm_2nd.tar.{Z\|gz}` `car_module-name.tar.Z`
	Core analysis information (CAR file)	`car` command result `/var/opt/jp1cons/log`	`jp1_default_imm_2nd.tar.{Z\|gz}` `core_module-name_car.tar.Z`
	Core analysis information (CAR file)	`car` command result `shared-directory/jp1cons/log`^#2	`logical-host-name_imm_2nd.tar.{Z\|gz}` `core_module-name_car.tar.Z`
	Correlation event generation history file	Files under `/var/opt/jp1cons/operation/evgen/`	`jp1_default_imm_2nd.tar.{Z\|gz}` Copies of the files indicated at left
	Correlation event generation history file	`shared-directory/jp1cons/operation/evgen`^#2	`logical-host-name_imm_2nd.tar.{Z\|gz}` Copies of the files indicated at left
JP1/IM - Manager (JP1/IM - Central Scope)	Settings and definition file	Files under `/etc/opt/jp1scope/conf/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Settings and definition file	Files under `shared-directory/jp1scope/conf/`^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Common definition information	Files under `/etc/opt/jp1scope/default/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Log file	Files under `/var/opt/jp1scope/log/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Log file	Files under `shared-directory/jp1scope/log/`^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Core analysis information (CAR file)	`car` command result `/var/opt/jp1scope/log`	`jp1_default_imm_2nd.tar.{Z\|gz}` `core_module-name_car.tar.Z`
	Core analysis information (CAR file)	`car` command result `shared-directory/jp1scope/log`^#2	`logical-host-name_imm_2nd.tar.{Z\|gz}` `core_module-name_car.tar.Z`
	Database information	Files under `/var/opt/jp1scope/database/`	`jp1_default_imm_2nd.tar.{Z\|gz}` Copies of the files indicated at left
	Database information	Files under `shared-directory/jp1scope/database/`^#2	`logical-host-name_imm_2nd.tar.{Z\|gz}` Copies of the files indicated at left
JP1/IM - Manager (IM Configuration Management)	Settings and defintion files	Files under `/etc/opt/jp1imm/conf/imcf/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Settings and defintion files	Files under `shared-directory/jp1imm/conf/imcf/`^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Common definition information	Files under `/etc/opt/jp1imm/default/imcf/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Log file	Files under `/var/opt/jp1imm/log/imcf/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Log file	Files under `shared-directory/jp1imm/log/imcf/`^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Core analysis information (CAR file)	`car` command result `/var/opt/jp1imm/log`	`jp1_default_imm_2nd.tar.{Z\|gz}` `./var/opt/jp1imm/log/_jp1_default/core/core_module-name_car.tar.Z`
	Core analysis information (CAR file)	`car` command result `shared-directory/jp1imm/log`^#2	`logical-host-name_imm_2nd.tar.{Z\|gz}` `./var/opt/jp1imm/log/_logical-host-name/core/core_module-name_car.tar.Z`
JP1/Base	Automatic startup and automatic termination script	Files under `/etc/opt/jp1base/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Settings and definition file	Files under `/etc/opt/jp1base/conf/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Settings and definition file	Files under `shared-directory/jp1base/conf/`^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Common definition information	Files under `/etc/opt/jp1base/default/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Plug-in service settings file	Files under `/opt/jp1base/conf/plugin/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Patch application history	`/opt/jp1base/PatchInfo`	`jp1_default_imm_1st.tar.{Z\|gz}` `PatchInfo`
	Patch log information	`/opt/jp1base/PatchLog`	`jp1_default_imm_1st.tar.{Z\|gz}` `PatchLog`
	Log file	`/var/opt/jp1base/log`	`jp1_default_imm_1st.tar.{Z\|gz}` All files under the directory indicated at left, except `COMMAND`
	Log file	`shared-directory/jp1base/log`^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` All files under the directory indicated at left, except `COMMAND`
	Log and temporary file	Files under `/var/opt/jp1base/sys/tmp/`	`jp1_default_imm_1st.tar.{Z\|gz}` Copies of the files indicated at left
	Log and temporary file	`shared-directory/event`^#2	`logical-host-name_imm_1st.tar.{Z\|gz}` All files under the directory indicated at left, except `IMEvent*`
	SES settings file	`/tmp/.JP1_SES` `/usr/tmp/jp1_ses` `/usr/lib/jp1_ses/log` `/usr/lib/jp1_ses/sys` `/usr/bin/jp1_ses/jp` `/var/opt/jp1_ses`	`jp1_default_imm_2nd.tar.{Z\|gz}` Copies of the files indicated at left
	Command execution history file	Files under `/var/opt/jp1base/log/COMMAND/`	`jp1_default_imm_2nd.tar.{Z\|gz}` Copies of the files indicated at left
	Command execution history file	Files under `shared-directory/jp1base /log/COMMAND/`^#2	`logical-host-name_imm_2nd.tar.{Z\|gz}` Copies of the files indicated at left
	Event database	Files under `/var/opt/jp1base/sys/event/servers/default/`	`jp1_default_imm_2nd.tar.{Z\|gz}` Copies of the files indicated at left
	Event database	`shared-directory/event`^#2	`logical-host-name_imm_2nd.tar.{Z\|gz}` `IMEvent.`

#1: Indicates the name of the compressed file and uncompressed file after a data collection tool is executed (with the compressed file described first, followed by the uncompressed file).

The compressed file is created in .tar.Z format for Solaris and AIX, and created in .tar.gz format for Linux.

#2: Can be collected when data in a logical host (cluster) environment is being collected.

#3: The file for accumulated response-waiting events is created when you enable the response-waiting event management function. You can prevent the jim_log.sh command from collecting this file by specifying a command option. For details, see 9.5.3 jim_log.sh (UNIX only).

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(3) Operation content

You need the following types of information related to the operation that was being performed when the problem occurred:

Operation content details
Time of problem occurrence
Machine configuration (version of each OS, host name, and Central Console configuration)
Reproducibility
Login user name that was used to log in from JP1/IM - View

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(4) Error information on the screen

Collect a hard copy of the following:

Error dialog box

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(5) Information related to the Web version of JP1/IM - View

If a problem occurs while you are using the Web version of JP1/IM - View, you need to collect the following data.

View side

Java stack trace log

Before you can collect a Java stack trace log, you must set up the system such that the Java Console window can be opened. For details, see 4.16.4 Specifying display settings for the Java Console window in the Job Management Partner 1/Integrated Management - Manager Configuration Guide.
Java trace file of Java^TM Plug-in

The Java trace file is located in the following directory:

system-drive:\Documents and Settings\login-user-name\Application Data\Sun\Java\Deployment\log\

Manager side

HTTP server error log
HTTP server access log

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